- We have a bold vision to connect 25 million vehicles by 2025
- We love what we do. We do what is right. We are always reaching.
- We adhere to our brand promise
- Ensure a best in class customer experience through supporting onboarding, and leading account maintenance and profitability
- Effectively manage the performance of your assigned accounts; including the dealers sell-through rate of the LoJack solution to consumers and managing monthly reorders.
- Support the sales team by understanding products and services clients purchased; manage dealer relationships to answer questions about products, services and billing accuracy.
- Partner with your auto dealers to build strong relationships and drive adoption of LoJack across all stakeholder departments including, sales, service, F&I, and store management
- Achieve high customer satisfaction by quickly solving customer issues and proactively managing customer health, taking immediate action as needed for at risk accounts
- Utilize to document and drive the sales process with prospects and customers
- Prepare presentations, support dealer training
- Effectively manage your time and activity to meet the needs of existing customers will growing your overall book of business
- Experience with B2B and B2C sales training and solution adoption
- High school diploma or general education degree (GED). Bachelors degree preferred
- Ability to establish and maintain strong, long-term customer relationships
- Develop product knowledge quickly and articulate how product impacts each department in the dealership
- Successful track record of reduced churn, customer satisfaction and maintaining strong relationships
- Proficient in technology/tools to drive the sales process: Salesforce, Word, Excel, PowerPoint, , LinkedIn, etc.
- Experience working in a startup environment highly preferred
- Up to 75% travel depending on size of region and distribution of dealerships including overnight stays
- Ability to work extended hours and be on-call after regular business hours as needed
- Self-motivated, team player who is resilient, comfortable with change, and detail oriented
- Skilled communicator
- 2018 Golden Bridge Award for IoT Platform of the Year
- 2017 and 2018 Stevie Award for Sales and Customer Service Excellence
- Competitive Compensation and Rewards Package
- Work with the Best and Brightest Talent
- Stable, High Growth and Profitable Company
- Comprehensive Benefits (Medical, Dental, Vision, 401K Plan)
- Culture of Ongoing Learning, Training, and Development
- Employee Discounts on Spireon Products and Services
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Dealer Relations Manager, Key Accounts - Charleston, United States - Spireon
3 weeks ago
Description
Description
This is Us:
With nearly 4 million connected vehicles today,
is an exciting player in the growing Connected Car and Internet of Things (IoT) technology categories.
We help people and businesses track and protect their most important assets with vehicle intelligence solutions that gather Big Data and provide the critical insights with easy-to-use dashboards and apps.
This is You:
As a **Dealer Relations Manager
Key Accounts,** youll be responsible for growing existing and new customers into highly profitable, happy customers.
Youll work in Spireons highest growth division, New Car Franchise Dealer, selling and servicing our industry leading LoJack connected car solution.
Territory is based out of Mid-Atlantic (DC/VA/MD).With LoJack, automotive dealers connect, sell, and retain customers through an all-in-one lot management, consumer vehicle management and service retention tool.
Our solution hits the sweet spot of todays car dealer needs by reducing risk, driving sales process efficiency, CSI, F&I profit and service & sales retention.
The DRM role is an extremely challenging and rewarding position as you will be the driving force behind Spireons dealers success.
Responsibilities:
Requirements*:
*** 5 years plus experience in a franchise dealership OR experience with large-scale integrated solution software sales to Automotive Franchise Dealerships required
Rewards:
