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    SR Operations Manager - Detroit, United States - G2 Secure Staff

    G2 Secure Staff
    G2 Secure Staff Detroit, United States

    5 days ago

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    Description

    Job Description

    Responsible for managing the day to day client service business including financial, customer service, and operational performance.

    MINIMUM QUALIFICATIONS AT ENTRY:

  • Bachelors degree or equivalent experience of 3 or more years of management.
  • Previous airline/airport experience required.
  • Strong supervisory/management experience necessary
  • Excellent written and verbal communication skills
  • Ability to work independently or as a team
  • Must be 18 years of age or older.
  • Must have reliable telephone and transportation.
    • PHYSICAL AND MENTAL DEMANDS With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
  • Ability to treat all information as confidential.
  • Possess the tact to deal with all levels of situations, client representatives, employees and the public.
  • Must be able to read, write, understand and carry out instructions in English.
  • Must be able to sit, stand, lift and/or bend throughout the shift.
  • Must be able to lift, carry, and/or hold up to 50 lbs.
  • Must pass pre-employment and random drug tests.
  • Must complete a criminal background check.
  • Must meet necessary requirements to obtain a security sensitive identification badge.
  • Travel may be required
  • Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).

    • ESSENTIAL FUNCTIONS:

  • Responsible for overall duties at operation such as hiring/terminations, counseling, administrative duties, client relations, FAA/TSA relations, training, payroll processing, client invoicing, State licensing, scheduling, and employee relations.
  • Must be familiar with all FAA/TSA regulations.
  • Responsible for hiring all personnel for airport location.
  • Act as a Customer Service Representative and manage all job functions..
  • Must be knowledgeable in assisting personnel with all types of paperwork (new hire, insurance, training procedures, FAA regulation paperwork).
  • Train/retrain all personnel Airline/Airport and procedures, safety procedures, and company policies and procedures.
  • Must be familiar with all state regulations regarding hiring and termination of personnel.
  • Complete and maintain personnel files on premises, while sending copy to main office.
  • Monitor all Officer licenses/registrations insuring compliance with all state and federal regulations.
  • Monitor WOTC Program.
  • Responsible for the scheduling of all airport employees insuring adequate coverage at all times.
  • Act as liaison among local airport/airline managers, FAA representatives and company.
  • Monitor the behavior and performance of all employees. Counsel and report employees whose performance or behavior falls below company standards.
  • Termination of employees and forwarding appropriate reports to the state for license compliance.
  • Responsible for all and company required reports.
  • Remain constantly aware of the safety needs of airport locations.
  • Responsible for monitoring paperwork. Report new hires, re-hires, terminations, and weekly payroll in a timely manner.
  • Maintain good employee relations at Airport sites. Handle employee problems in an efficient and effective manner.
  • Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
  • Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
  • Utilize appropriate communications channels and maintain records, reports and files as required.
  • Must be attired in proper uniform as directed by company officials and identification and radiation badges must always be visible.
  • Adhere to company policies and procedures and participate in achievement of company objectives.
  • Utilize company equipment, supplies and resources in a conscientious, cost effective manner.
  • Perform quality assurance service audits as directed to conform to client specifications and/or procedures. Ability to analyze and trend audit results.
  • Perform other duties as requested.
  • Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
  • Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
  • Attend meetings and in-services as required.
  • Utilize appropriate communications channels and maintain records, reports and files as required.
  • Must be in proper uniform or business attire as directed by company officials.
  • Adhere to company policies and procedures and participate in achievement of company objectives.
  • Perform other duties as requested.
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