Field Service Technician I - Flagstaff, United States - Scientific Games

Scientific Games

Verified Company

Flagstaff, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position in Flagstaff, AZ & Surrounding Areas

If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we'd love to hear from you at Scientific Games.

We are hiring field service professionals, no lottery industry experience required.

Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority.

Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.

Job Duties:

Performs clientsite servicing, repair and/or installation of company product(s).
May include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.
Provides technical support to customers on operational or maintenance aspects of system equipment.
Serves as customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software and systems failures using established procedures.
Determines most cost effective repair/resolution to minimize customer downtime. Reports for analysis of product failure trends and service ability issues.

Qualifications:

An understanding of and experience with troubleshooting computer software and hardware technologies
Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
Promptly respond to customer/management request and feedback.
Proven selfstarter with motivation and ability
Great organization and time management skills that allow you to handle

- multiple responsibilities efficiently and promptly

Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
Ability to prepare and analyze reports to identify product failure trends and

- service ability issues

Ability to lift, install and move large selfservice equipment (Occasionally lift or move up to 50 pounds)
On occasion climbing ladders
High School Diploma or equivalency
Pass background check and a clean driving record

Pay Rate:
$18.50/hour

Schedule:
This role will work weekends on a rotating schedule every other weekend. This role will also require you to be on-call to cover other areas if needed.

Pay:
$18.50 per hour

Benefits: