Office Associate Ii - Stafford, United States - 179-Stafford Dept Of Social Services

Description

Hiring Range:
$37,419 to $43,971


Full Time or Part Time:
Full Time

Additional Detail


Title Description- Office Associate II is the full performance level in the occupational group for Office Associates. Employees work in a variety of environments and may work individually or in combination with other employees. Employees are responsible for performing independently a wide variety of office support activities ranging from routine to complex following office and administrative practices, policies and procedures. Unusual issues and situations are referred to the supervisor.
The Office Associate II is distinguished from the Office Associate III by the latter's performing more complex office and program support responsibilities that require some program knowledge and the following of office and administrative practices, policies, and procedures.

Employees are responsible for performing independently a wide variety of office support activities ranging from routine to complex following office and administrative practices, policies and procedures. Working independently and communicating in both English & Spanish while greeting agency visitors, copying, scanning, and accepting paperwork, and determining the appropriate contact within the agency or the community to maintain an orderly flow of traffic in the lobby.

General Work Tasks (Illustrative Only)-

• Answers phones, provides information, and refers caller to appropriate staff or community resource;
• Greets visitors/customers, provides information, answers questions related to the operations of the agency and makes referrals to appropriate staff or community resource;
• Posts a variety of routine information and data to keep agency records;
• Setsup, organizes files, purges records, and maintains filing systems;
• Types correspondence, memos, reports and/or forms from rough drafts, clear copies, notes or recordings;
• Logs statistical or fiscal data in a variant of formats and generates reports;
• Collects and distributes information such as broadcasts, mail, and faxes;
• Runs mail using mail processor;
• Receives, sorts, and distributes mail to the appropriate party; and
• Uses computer and office equipment to input, retrieve, verify, scan, and research information.

Knowledge, Skills, and Abilities:

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Skills- Skill in: operating personal computer and associated business and agency software; and operating calculator and other office machines.
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Abilities- Demonstrated ability to: work well with others; perform basic mathematics; communicate effectively both orally and in writing; follow written and oral instructions; file accurately; research files and organize information; understand, apply, and communicate office policies, procedures and services; multi-task; keep office records and logs; proofread; deal with others using tact and courtesy; and developing good relationships with public, customers, and co-workers.
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Education and Experience- High school diploma supplemented with related clerical or administrative experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

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Minimum Qualifications:

• Working knowledge of: spelling and punctuation, grammar and basic English; basic arithmetic; office etiquette, office methods and procedures; to include office and administrative policies.
• Demonstrated ability to read, write, and speak Spanish fluently using proper grammar.
• Customer service experience working with the public in person and/or over the phone.
• Skill in operating personal computer to enter and research data and associated business and agency software.
• High school diploma supplemented with related clerical or administrative experience which provides the required knowledge, skills and abilities.

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Preferred Qualifications:

Experience in a local Social Services agency.

Experience using the VaCMS system to complete client inquiries.

Experience using and creating Excel spreadsheets.

Experience accurately researching, organizing, and filing electronic and paper documents.


Special Requirements:

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Special Instructions to Applicants:

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

**Equal Opportunity Employer