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    Business Analyst - Plano, United States - ATR International

    ATR International
    ATR International Plano, United States

    2 weeks ago

    Default job background
    Banking / Loans
    Description

    Role Summary:

    We are seeking an individual to join the Global Client Experience team. This individual will be responsible for collaborating across a diverse set of stakeholders, clients, and senior executives to innovate and execute research projects. This function requires a highly organized, self-motivated, resourceful, solutions-oriented individual who can execute well in a fast-paced environment while working on multiple, concurrent projects.

    Job Responsibilities:

    · Be the "voice of the client" for through developing a deep understanding of the client's needs and identification of product and service delivery gaps through in-depth interviews, focus groups, and surveys

    · Derive insights across channels, products, and business segments and translate into strategic recommendations

    · Engage and drive organization in client experience innovation / and introducing ideas

    · Foster an environment where risk/control issues are escalated, and trends are anticipated and identified

    Required qualifications, skills and capabilities:

    · 2-3 years of experience in voice of customer or client experience roles with true passion for insights generation, leveraging innovative technologies

    · 1-2 years project management experience

    · Strong analytical skills with the ability to recognize key trends and insights and the ability to explain research findings to executive audience

    · Ability to interact with colleagues at all levels, in a peer-like way, and achieve goals without direct control over resources

    · Strong data presentation skills with the ability to share complex stories in a simple way

    · Flexible approach and positive attitude, willing to pitch in wherever help is needed

    Preferred qualifications, skills, and capabilities:

    · Experience in a Client project management role

    Additional Skills: Project Management, Stakeholder Management, Process Improvement


    • What are the top 3 things you look for in a candidate? Project Management, Process Improvement, Data Analysis (former JPMC experience a plus)

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