Information Technology Associate, Yardi - Los Angeles, United States - Decron Properties

Decron Properties

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Decron is a diversified real estate company specializing in the acquisition, development, and management of multifamily apartment buildings, commercial shopping centers, and office buildings.

Our Mission:
We Create Great Communities Where We Live, Work, and Shop

Our Values:

Integrity:
Do the Right Thing, Teamwork: Everyone Together, Empathy: Care for Our Customer, Pride: Respect Our Work, Accountability: Own It,

Continuous Improvement:
Never Stop Growing

Our Benefits:
Medical, Dental, Vision, Life, Short and Long Term Disability, 401k with matching, On-Demand Daily Pay, and more

Job Description:

Job Title:
Systems Support Specialist

Department:
Information Technology

Reports to:
Director of Information Technology

Job Type:
Full-time

JOB SUMMARY:

Essential Functions:

Ability to manage support ticketing system, assigning and responding to tickets, identify trends in incoming requests
Capable of identifying repeat requests and perform root cause analysis and recommend solutions to reduce repetitive requests by working with Training department to recognize key training areas
Identifies and troubleshoots issues with Yardi
Assist in new systems implementation and rollout
Reviews existing user profiles to determine whether user has appropriate access and permissions for their role
Troubleshoot for Yardi software related problems
Setting up new user accounts, modifying access, resetting passwords for all systems
Performing periodic system access review
Assist with and perform Yardi conversions for new property takeovers
Create FAQs which document historical Yardi issues and resolutions
Prepare documentation to support system administrative functions, procedures and processes
Coordinate with third party software consultants related to Yardi policies, procedures and new implementations
Perform other related duties and responsibilities as required KEY COMPETENCIES:
Strong Customer Service Skills
Ability to communicate clearly both verbally and in writing, including the ability to provide technical assistance to complex issues in a simple, straightforward manner
Selfstarter and strong organizational skills with the ability to manage multiple tasks
Ability to organize & prioritize assistance to others
Demonstrated ability to interact successfully with all levels withi',n a company
Positive attitude, professional demeanor, team player
Ability to adapt to changes in structures and work priorities
Intermediate to Advanced user of Yardi Systems including knowledge of Y2Y and ETL
Competency in use of Microsoft Excel, Word, Teams, and Outlook

MINIMUM QUALIFICATIONS:

EDUCATION AND EXPERIENCE GUIDELINES -Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying:

2-3 years of admin experience in Yardi Voyager, Yardi RentCafe
1 year of IT help desk experience a plus

REQUIREMENTS:

Intermediate to advanced skills in Yardi Systems
Possession of valid driver's license and up to date vehicle insurance OR reliable transportation
Pass background screening prior to employment

PHYSICAL DEMANDS & WORK ENVIRONMENT:

Remote or normal office setting with possible travel to various properties owned and operated by Decron Properties Corp.
Must be able to follow directions, be innovative and resourceful, provide excellent customer service, display respect and professionalism at all times.
Must be able to work independently or as part of a team, as needed.

Attendance is an essential job function.

This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted or modified at any time by the management team. Receipt or possession of this job description does not constitute a contract of employment.