Sales Contact Center - Holmdel, United States - CDW

CDW

Verified Company

Holmdel, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Sales Contact Center (SCC) Inbound Sales Representative works on our inside sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers.

The Inbound Sales Representative's primary duty and responsibility is to give customers a "one stop shop" for all their technology needs, while providing an unmatched customer experience to all of CDW's new and existing customers.

Key Areas of Responsibility

Provide sales and service to new and existing customers through inbound phone calls and processing inbound web orders
Meet or exceed assigned sales quotas and ensure other performance goals are met
Sell additional services or products by recognizing opportunities to upsell solutions
Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
Proactively call out to customers when needed for service related matters
Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs
Demonstrate ability to close sales and overcome customer objections
Maintain CDW's values and Philosophies of Success

Required Skills:

Possesses excellent verbal communication skills vocabulary and articulation
Basic computer skills experience with Microsoft preferred
Demonstrable organizational and time management skills ability to multitask in an everchanging environment
Ability to achieve success individually and as part of a team in a highly structured and regulated work environment
Persistence combined with a positive attitude and approach to work and others selfmotivating work style
Ability to solve problems and resolve conflict directly in multiple communication channels
Mature, positive and collaborative interpersonal skills

Minimum Qualifications

High School diploma or equivalent
1 year of call center experience
1 year of sales experience

Other Required Qualifications

Strong interest in sales
Must be able to work independently and in a teamoriented environment
Proven ability to multitask and balance multiple priorities in an everchanging environment
Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently.
Strong organization skills