End User Technologies Specialist - Williamsville, United States - Cohen & Company

Cohen & Company Williamsville, United States

1 week ago

Description

Overview

Cohen & Company

Certified Public Accountants

We are excited for the future and our continued growth Our Technology Services team is seeking a talented individual in the role of End User Technologies Specialist. This position will reside in our Buffalo, NY office.

The End User Technologies Specialist will be a member of the Technology Services team working in a team-oriented environment supporting each of the firm's service lines. The End User Technologies Specialist will support and maintain all technologies used by Firm employees. Regular activities of this role include deploying hardware, installing and configuring software, diagnosing and resolving trouble tickets, maintenance and repair of laptops and other equipment to ensure optimal performance of the Firm's technology environment. The ideal candidate will troubleshoot problem areas in a positive, timely, and accurate fashion, and provide end-user assistance in a helpdesk role with various avenues of advancement within the Technology Services team. You will engage in person and via IM, telephone, email, through screen sharing and other remote technologies.

Responsibilities

Resolve problems reported to the call center
Provide first-level contact and problem resolution to clients
Update and maintain documentation and knowledgebase articles
Deploy laptops as needed
Work with vendors as needed to resolve issues
Create instruction guides and provide training to end-users as appropriate
Travel to other nearby offices and potentially to out-of-state offices
Regular predictable and punctual attendance
- 8:30 am to 5:30 pm are standard office hours
- Evening and weekend coverage needed during peak seasons
- On-call shifts and after-hours support as needed

Core Competencies

Web, internet, and general technology savvy
High level of proficiency with Microsoft Windows and Microsoft Office Suite/Microsoft 365
Experience with LAN/WAN/wireless technologies and troubleshooting
Understanding of VPN fundamentals, mobile device management, and spam/virus filtering
Experience with VOIP phone system and collaboration tools (Cisco preferred)
Experience with scripting (PowerShell preferred)

Education and Experience Requirements

Associates Degree in Computer Science, Information Technology, Management Information Systems or related field is preferred, or equivalent certification(s) with relevant work experience
0-2 years of experience, internship experience included
Experience in a customer service environment is preferred
Microsoft or other IT certifications a plus

Qualifications

Keen sense of creative thinking, attention to detail and problem solving
Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact; able to adapt style and tone to effectively engage the audience
Good collaboration skills, applied successfully across the organization
Ability to prioritize in a fast-paced environment
Organized and experienced at successfully between tasks
Self-motivated with the ability to complete projects in a timely manner
Accountability for designated areas of responsibility
Customer service orientation

Learn more about us:

Cohen & Company:
Careers:

At Cohen & Company, our purpose is to engage, teach, inspire and improve lives through the power of knowledge and trust. We value great people, teamwork, a competitive spirit and courage, and the ability to adapt and remain optimistic.

Named one of America's Most Recommended Tax and Accounting Firms by USA TODAY and one of the Best of the Best Firms by INSIDE Public Accounting, Cohen & Company offers assurance, tax and advisory services to clients throughout the U.S. and worldwide. The firm serves a broad range of clients, from privately held companies and their owners; to public and private funds, advisers and fund service providers within the investment industry; to Fortune 1000 multinational enterprises. Founded in 1977, Cohen & Company has more than 800 dedicated professionals across the U.S. and 12 offices in Illinois, Ohio, Maryland, Michigan, New York, Pennsylvania and Wisconsin. Through affiliated entities the firm also has an international presence in the Cayman Islands and Ireland. Learn more at

Estimated Salary Range: $50,000-65,000

*Salaries offered to candidates are determined based on factors such as candidate's relevant skillset, experience, licensure, and certifications, as well as job responsibilities, geography, market considerations, and organizational needs. At Cohen & Company, we don't stop at setting ourselves apart by offering competitive base compensation. As part of our 'great people first' foundational principle, our firm offers a comprehensive and competitive Total Rewards package that allows each employee to design a package that best suits their needs and goes beyond standard options, including time off outside of your standard PTO to recharge and give back to the community, annual discretionary merit increases and bonuses, talent development resources to tap into growth opportunities, and so much more

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