- Complete product training and demonstrate proficiency.
- Perform routine services to ensure equipment availability.
- Check and adjust equipment for optimal print quality.
- Replace consumables such as CRUs, paper, and toner.
- Track and rebuild CRUs following procedures.
- Serve as the primary customer contact for maintenance and supply inventories.
- Operate equipment for printing, scanning, copying, and finishing documents.
- Support the download and installation of printer drivers.
- Proactively manage consumables and supplies replacement.
- Complete customer inventory reporting as needed.
- Provide customer training on equipment functionality.
- Manage equipment asset tracking and records.
- Provide repair and preventative maintenance for office printing products.
- Perform maintenance, troubleshooting, installation, and retrofit activities.
- Ensure customer satisfaction with timely, courteous service.
- Follow service call procedures and notify customers of call status.
- Keep service management informed of potential issues.
- Participate in service workgroups to enhance productivity.
- Use a laptop for internet access, file downloads, and email.
- Perform mechanical adjustments and troubleshoot using manuals and tools.
- Accurately report activities and time.
- Manage inventory of assigned parts and tools.
- Communicate with customers about service call status and concerns.
- Meet standards for notifications, response time, repair hours, parts cost, first-time fix, and call-backs.
- Provide reliable transportation for service calls.
- Proficiency in using AC/DC electrical multi-meter for troubleshooting.
- Ability to work independently or on a team with minimal supervision.
- Proficiency with Microsoft Office, internet connectivity, and file management.
- Attention to detail and excellent verbal and written communication skills.
- Excellent customer service skills and ability to manage multiple tasks.
- Experience or formal training in AC-DC electrical/electronics.
- Functional knowledge and application of a multi-meter.
- A certificate or diploma from a vocational program, technical school, or college in electronics, electrical/mechanical repair, or a similar field.
- Vehicle must have enough space for parts inventory and be able to secure parts, tools, and electronic equipment.
- Vehicle must be maintained in good working order and pass safety inspections.
- Proper licensing and insurance required for business use.
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Print Service Tech - Albany, United States - inSync Staffing
Description
$24.38/hr
8:30 AM to 5:00 PM Mon - Fri
Location: Albany, NY
Duration: 1 year
Job Description: We are seeking a skilled Service Technician with experience in repairing office copiers and multi-function devices. This role includes supply replenishment, operation of equipment, finishing devices, and full break/fix repair.
Essential Functions:
Skills:
Experience:
Education:
Transportation Requirements:
Benefits: (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#IND23