Charter Coordinator - Carpentersville, United States - National Express LLC

National Express LLC Carpentersville, United States

5 days ago

Description

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.

Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at

Responsibilities:

Take field trip or Charter business orders through the electronic mail system or over the phone
Provide accurate pricing information to customers
Enter and record trips into company's proprietary data base system
Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers
Generate trip reports as needed for CSC management or others
Communicate with customers, invoice trips and track payments
Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips
Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
Encourage compliance with company policies and procedures
Perform various administrative tasks
Other duties as assigned

Qualifications

Qualifications:

High school Diploma or equivalent required; completion of college level courses preferred
3-5 years' experience in customer service environment required
Strong customer service skills required
Solid data entry skills required
Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
One or more years of driving experience on field trips preferred
Ability to acquire CDL and perform as a cover driver
Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
Highly organized and able to work with minimal supervision

_We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual.

Additionally, employees are able to enroll in a retirement savings plan._ _The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

_
_At National Express our goal is to be a diverse workforce that is representative of the communities we serve.

All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

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_National Express LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer_ .

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