- Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions
- Effectively communicate the various commercial and industrial services available and the cost associated with the service
- Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into in-house system
- Follow proper phone etiquette and procedures in accordance with Burrtec's guidelines
- Utilizes the in-house system on a consistent basis to enter information into the remarks field regarding service/account status
- Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints
- Assist walk in customers, processes / post payments and performs cash register functions
- Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups
- Resolve billing disputes and effectively interprets and explains account history
- Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges
- Perform suppress billing functions
- Handle return mail by gathering accurate customer information and resubmitting the bill
- Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly
- Print invoices that the CSR's have generated
- Process refund request according to procedures and brings them to a "0" balance
- Audit credit balances
- Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer.
- Good oral and written communication skills.
- Good listening skills and ability to elicit information.
- Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers.
- Flexible and have ability to handle multiple tasks.
- Detail oriented and have concern for quality.
- Microsoft Office (Excel and Outlook) and ability to operate a 10-Key are required.
- Ability to learn and correctly interpret and apply policies and procedures.
- Ability to calculate change and file alpha & numeric documents.
- Maintains a positive attitude
- Minimum of one year of previous customer service experience, required
- Previous call center experience, preferred
- Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
- Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
- Hearing sufficient to understand conversations, both in person and on the telephone.
- Must have ability to operate computer, 10-Key calculator, and FAX machine.
- Will work in an office environment and have daily contact with the public.
-
Patient Service Rep
2 weeks ago
CEDARS-SINAI Pasadena, United States**Job Description**: · The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through t ...
-
Customer Service Rep
2 weeks ago
J. West Endeavor Thousand Oaks, United StatesWe are looking for a customer-oriented service representative. A customer service · representative, or CSR, will act as a liaison, provide product/services information and resolve · any emerging problems that our customer accounts might face with accuracy and efficiency. · If you ...
-
Patient Service Rep
2 weeks ago
UCLA Health Santa Monica, United States**Description** · In this role, you will provide direct support to the physicians and patients for assigned primary and specialty care physicians. Principal duties include but are not limited to: · - Serving as a liaison for the patients and physicians in the practice. · - Helpin ...
-
Customer Service Rep
2 weeks ago
J. West Endeavor Thousand Oaks, United StatesJoin our team at J. West Endeavor as a Customer Service Associate/Retail in our vibrant Thousand Oaks, CA location. In this role, you will not only assist customers with their shopping needs but also serve as a brand ambassador, creating unforgettable moments and fostering genuin ...
-
Customer Service Rep
1 week ago
Packing & Shipping center Beverly Hills, United StatesPacking & Shipping center · 35+ years serving Beverly Hills and Worldwide clients · Position: · Answer phones · Help clients at counter · Put mail in boxes · Pack and Ship · Customer Service experience · Positive energy · Willing to grow within company · Full and Part time immedi ...
-
Customer Service Rep
1 week ago
Universal Waste Systems Los Angeles, United States**Customer Service Representative** · The primary role of the Customer Service Representative is to provide timely, tailored, efficient and courteous assistance to customers and prospective customers in a high-volume call center. · **Essential Responsibilities** · - Respond to a ...
-
Customer Service Rep
2 weeks ago
J. West Endeavor Burbank, United States**Position Overview**: · **Responsibilities**: · - Engage with customers in person to provide assistance, answer inquiries, and resolve issues. · - Maintain a positive and friendly demeanor while delivering exceptional customer service. · - Build rapport with customers to foster ...
-
Customer Service Rep
2 weeks ago
People's Choice Beef Jerky Los Angeles, United States**Customer Service Superstar Needed** · Job Titles: Customer Service / Front of House Sales / Customer Experience Agent / Customer Success Agent · Motivated, Tech-Savvy, and Personable Customer Service Superstar Needed · This position is the face and voice of the company that wil ...
-
Customer Service Rep
2 weeks ago
Coastal Solutions Inc Santa Clarita, United StatesCalling All Superheroes · Are you ready to unleash your incredible customer service powers for the greater good? · We're on the lookout for a hero with a fundraising spirit and a heart full of philanthropy to take the helm and manage non-profit marketing campaigns across the l ...
-
Customer Service Rep
2 weeks ago
Coastal Solutions Newhall, United StatesJob Description · Job DescriptionCalling All Superheroes · Are you ready to unleash your incredible customer service powers for the greater good? · We're on the lookout for a hero with a fundraising spirit and a heart full of philanthropy to take the helm and manage non-profit m ...
-
Customer Service Rep/dispatcher
2 weeks ago
Appliance Repair Canoga Park, United StatesAn Appliance Repair Service company in Canoga Park is hiring a Customer Service Rep · Experience in the home service industry preferred but not required. · Friendly on the phone and great computer skills. · Job Requirements would include scheduling and confirming appointments, cu ...
-
Customer Service Rep.-counter
2 weeks ago
Steamer Cleaners Sherman Oaks, United States**Premier Dry Cleaning Establishment** · We are busy and currently seeking a Customer Service Counter Representative to join our Team Immediately · You should enjoy a fast paced environment and the ability to handle multiple tasks. Must be able to work in various types of tempera ...
-
Pharmacy Customer Service Rep.
1 week ago
Noxsolutions San Fernando Valley, United StatesLocation · San Fernando Valley · Description · Caring for the community since 1994, Rx Unlimited has put the minds of our patients and their families at ease by attending to their health, recovery, and aftercare needs. · Responsibilities · - Handling inbound and outbound phone co ...
-
Inside Service/support Rep
1 week ago
Pentair Moorpark, United StatesJob Description: · - Pentair has a job opportunity for you Join us as an Inside Service/Support Representative at our Moorpark, CA facility. You will be responsible for researching, troubleshooting, and resolving pool and spa equipment issues using advanced troubleshooting skills ...
-
Patient Services Rep Ii
3 days ago
Children's Hospital Los Angeles Los Angeles, United StatesLocation/Org Data : Introduction: · **NATIONAL LEADERS IN PEDIATRIC CARE** · Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California. · Here world-class experts in medicine, education and rese ...
-
Patient Services Rep I
3 days ago
Children's Hospital Los Angeles Los Angeles, United StatesLocation/Org Data : Introduction: · **NATIONAL LEADERS IN PEDIATRIC CARE** · Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California. · Here world-class experts in medicine, education and rese ...
-
Patient Services Rep I
3 days ago
Children's Hospital Los Angeles Los Angeles, United StatesLocation/Org Data : Introduction: · **NATIONAL LEADERS IN PEDIATRIC CARE** · Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California. · Here world-class experts in medicine, education and rese ...
-
Field Services Rep Iii
6 days ago
Medtronic Los Angeles, United States**CAREERS THAT CHANGE LIVES**: · This position has the responsibility and authority to provide remote and on-site engineering support to the navigation, intraoperative imaging and robotic products installed at customer sites, while driving customer satisfaction through exemplary ...
-
Patient Services Rep Ii, Lead
1 week ago
Children's Hospital Los Angeles Los Angeles, United StatesLocation/Org Data : Introduction: · **NATIONAL LEADERS IN PEDIATRIC CARE** · Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California. · Here world-class experts in medicine, education and rese ...
-
Lead Patient Services Rep Iii
1 week ago
Children's Hospital Los Angeles Los Angeles, United StatesLocation/Org Data : Introduction: · **NATIONAL LEADERS IN PEDIATRIC CARE** · Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California. · Here world-class experts in medicine, education and rese ...
Call Center Customer Service Rep - Santa Clarita, United States - Burrtec
Description
Job Description
Job DescriptionBurrtec is a well established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1200 full time employees. Burrtec continues to grow through co. acquisitions and successful bid proposals. Burrtec is a family owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position at our Santa Clarita Hauling Division:
Call Center Customer Service Representative
Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face.
SALARY RANGE: $ $22.50/hour
ESSENTIAL DUTIES
The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands.
KNOWLEDGE, SKILLS, AND ABILITIES:
TRAINING AND EXPERIENCE:
PHYSICAL:
WORKING CONDITIONS:
We offer competitive wages and an excellent benefits package including 401k and 100% paid medical/dental/life insurance and holidays/vacation/PSL.
