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    Shift Manager - Kissimmee, United States - Pollo Campero

    Pollo Campero
    Pollo Campero Kissimmee, United States

    1 week ago

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    Description

    The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

    Requirements

    • Must be 18 years of age or older
    • Must be fluent in English & Spanish
    • Preferred: 1+ year of experience in similar roles or with customer experience
    • Ability to lift and push 50 lbs.
    • Ability to stand for long periods
    • Flexibility to work nights, weekends, and holidays
    • Preferred: Food Handlers Card/ ServSafe Certification
    • Ability to work with computers
    • Must follow the company Personal Care and Hygiene policies
    • Must be able to produce authorized U.S. work documents
    Key Responsibilities
    • Plan his/her shifts
    • Verifies compliance of procedures and protocols
    • Attends and resolves problems as they appear in the restaurant operation
    • Assist the General Manager
    • Coach and lead a team with no supervision
    • Involves himself in the operational and technical training of employees
    • Maintain a positive atmosphere of teamwork and full of energy
    • Verifies customer satisfaction/Handles customer complaints
    • Applies a continuous improvement mindset to processes and procedures
    • Open/close restaurant
    • Assist with inventory (logging)
    • Assist with staffing needs
    • Assist with controllables and labor
    • Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
    • Follows and abides by all safety rules, policies, and procedures
    Expected Behaviors
    • Be Service OBSESSED
    • Friendly, welcoming attitude / Models customer orientation for other employees
    • Anticipates and prevents problems with a proactive attitude
    • Energetic Team Leader
    • Must have excellent interpersonal communication skills to work with others
    • Sense of urgency
    • Attention to details
    • Proactively help where it is most needed in the restaurant
    *This organization participates in E-verify.
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