Online Operations Technician - Norfolk, United States - Old Dominion University

Old Dominion University

Verified Company

Norfolk, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Posting Details:

Posting Details
Working Title
Online Operations Technician
Position Number
00939A
Department
CTR FOR LEARN & TEACHING
Location
Norfolk, VA
Type of Position
Classified
Type of Job
Full Time
EEO Category
B Professionals
JOB
POSTING TO
FILL 2
POSITIONS

The Online Operations Technician provides vital operational, technical, and customer support for teaching faculty and distance learning students.

The Online Operations Technician is responsible for live operational support, customer support, systems administrative responsibilities, and other technical projects related to the quality delivery of Digital Learning distributed (synchronous/asynchronous) educational content to and from students and instructors.

This includes operating electronic/mediated classes, studios, labs, customizable instructional spaces, and control rooms for timely transmission, reception, and recording of synchronous/asynchronous programming over 2-way videoconferencing, recording devices or other multimedia devices/ formats.

Type of Recruitment

Knowledge, skills and abilities

Indepth knowledge of the operation of all systems and hardware used in the production and delivery of online live distance education, including understanding of the operation of equipment such as audio/video monitors, characters generators, microphones, cameras, video control devices, audio production mixers, and understand the best practices for quality audio and video. Working knowledge of computer networks (LANs and WANs) and computer workstations, video, and audio teleconferencing software programs such as Zoom or Webex, videoconferencing related equipment such as codecs and scheduling software, digital video encoders and servers, and associated telecommunication equipment used to produce live programs. Knowledge of effective customer service and problem resolution techniques. Strong oral and written communication skills. Demonstrated ability to work independently and with mínimal supervision. Demonstrated ability to establish effective working relationships with customers, supervisors, staff, faculty, site staff, Digital Learning technical support staff, telecommunication vendors, and all external clients.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Considerable experience in a distance education, government training, commercial, or business television environment.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Significant related studies from trade schools, or equivalent combination of education and experience. FCC license. Some higher Education experience.
Conditions of Employment
OVertime hours worked by this position are compensated with leave rather than pay.

Campus position, working 40 hours a week. The schedule will require flexibility with day and evening hours.
Annual Salary/Hourly Rate

Salary range between $ 41,655 $45,900
Posting Detail Information
Job Requisition Number
S02615
Job Open To
General Public
Open Date
04/15/2024
Close Date
04/19/2024
Open Until Filled
No
Special Instructions Summary
NA
Criminal Background Check
College Home Page

Department Home Page

Equity Statement-
Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at
Alternative Hiring Process*Pay Transparency Nondiscrimination Provision*
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.

Supplemental Questions:

Required fields are indicated with an asterisk (*).

Applicant Documents:

Required Documents