Mental Health Patient Scheduler - La Mesa, United States - Fusion Care Group

Description

Care Managers are expected to kindly and professionally greet patients via phone calls or in-person at one of our various locations.

The main daily task of a Care Manager is scheduling clients for our therapists by obtaining demographic and insurance information through the intake process.

• To answer all calls and schedule clients with appropriate therapist that meets their requirement insurance/time/day requests will create an accurate log of new clients scheduled
• To obtain and accurately record appropriate demographic, insurance, financial and/or referral information.
• To inform therapist of new intake or schedule change
• To update therapists' calendars to accurately reflect their current availability for new clients
• To redirect all calls to appropriate resources and referrals
• To regularly monitor and call prospective clients from the waitlist
• To maintain client satisfaction by a warm greeting and offer of refreshments
• To revise therapists' schedules for cancellations and advising therapist of changes in a timely manner
• To perform clerical duties such as photocopying, preparing labels, faxing, filing, sorting, preparing batch cover sheets, etc.
• To conform to all HIPAA regulations and maintain strict patient confidentiality.
• To timely and courteously assist clients with the checkout process, ensuring strict adherence to all cash handling policies and procedures.
• To report to work at the scheduled time, demonstrate consistent and regular attendance, and consistently work the duration of the scheduled shift
• To ensure the working environment is neat, presentable and equipped with all necessary supplies (water, cups, paper, ink, pens)

• High school diploma or GED, some college preferred
• Minimum of two years' experience in customer service setting and six months receptionist experience in health care setting.
• Insurance VOB experience nice to have
• Experience using Simple Practice EHR, preferred
• Excellent customer service skills
• Ability to communicate clearly in person and on the phone, and establish/maintain cooperative relationships with clients, their families and coworkers
• Ability to work varying hours as needed by the clinic, including some weekend hours.
• Reliable personal transportation, automobile insurance and willingness to travel to other offices as needed.

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

• Clinic
• Medical office
• Outpatient
• Private practice

• Psychiatry

• Monday to Friday