Customer Service Representative - Bridgeton, United States - Kathy Bowden - State Farm Agent

Kathy Bowden - State Farm Agent Bridgeton, United States

3 weeks ago

Description

Job Description

Job DescriptionBenefits:

Reimbursement of licensing expenses
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development

ROLE DESCRIPTION:
As a representative with the Kathy Bowden Agency, you will generate the kind of exceptional client experiences that reinforce the growth of our small business, local insurance agency. A desire to help people with attention to details and ability to utilize friendly customer service skills will make you an ideal fit. Your career will develop while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

This is an entry-level position posting with structured training, the hourly rate will progressively increase as you gain and/or perform relative skills and licensing.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, transfers, claim submissions and billing clarification.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving

BENEFITS:

Hourly pay plus commission/bonus
Growth potential/Opportunity for advancement within my office
Paid time off (vacation and personal/sick days)
Valuable career-building experience

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