Customer Service Representative - St Charles, United States - Nidec Mobility America Corporation
Description
RESPONSIBILITIES
This position requires regular attendance and promptness. The applicant must exercise a high level of diplomatic skill in dealing with both the Company's customers and inter-company personnel when gathering and communicating required data.
· Maintains and enters all sales order information in the Company computer system and develops, compiles, and maintains data on customer related issues in PC software applications
· Provides customers with requested information through both verbal and written communication
· Process and distributes daily production reports to management and supervisory personnel
· Selects the product and processes the necessary paperwork to initiate daily shipments based on the customers requested delivery requests
· Records distribution center complaints and follows ups to assure corrective action is implemented
· Expedites all inter-company functions to assure timely shipment of product
· Assists in the development of production schedules for specific product lines
· Prepares a variety of month-end reports for management distribution
· Support and participation in the Company's management and quality system including continuous improvement efforts
· Supports the Materials Department personnel in data collection, analysis, expediting, and reporting as required
· Assists with annual physical inventory
· Supports and implements the Environmental policy as it pertains to work activities
· Performs other duties as required or assigned which are reasonably within the scope of the activities enumerated above
Skills and Experience
· Minimum 1-2 years of previous customer service experience with a demonstrated ability to deal with customers
· Strong PC skills with proficiency in Microsoft Office, Word, Excel and Access
· Excellent written and verbal communication skills
· Pleasant telephone etiquette and interpersonal skills
· Familiarity with alpha/numeric keyboard