Guest Services Associate - Chicago, United States - Richard H. Driehaus Museum
Description
About The Richard H. Driehaus Museum
The Richard H.
Driehaus Museum explores art, architecture, and design from the late nineteenth and early twentieth century in exhibitions and programs that illuminate the history and culture of this period and contextualize for today.
Located just steps from the Magnificent Mile, the Museum sits squarely at the center of Chicago's cultural dialogue.About the position
The Guest Services Associate position is an integral part of a small, intensely focused team that bears responsibility for maintaining the expected excellence of the Museum's visitor experience profile and help grow long-term support for the Museum.
This position is ideal for an energetic and enthusiastic self-starter with general visitor services experience who wants to focus their efforts toward career growth in arts and cultural organizations.
- Principal Duties and Responsibilities:_
- Exemplify the Museum's standards of excellence in customer service and hospitality
- Work in unison with Guest Services Coordinators in Museum's overall customer experience efforts
- Demonstrate an indepth knowledge and understanding of the history of the Museum, the historic interiors, architecture, and restoration of the Nickerson Mansion, the collection and temporary exhibitions.
- Orient Museum visitors to the different ways to explore the Museum and to gallery rules; accept payments; and assist with wayfinding and general customer service
- Regular surveillance of public spaces throughout the day to report facilities and operational issues that may impede on the customer experience and reputation of the Museum
- Conduct public and private group tours
- Promote and transact Memberships, Annual Fund Donations, and Programs tickets in Admission, Store, and in Tour interactions with Guests.
- Collaborate with all Guest Services staff to ensure efficient and effective interdepartment communications and workflow
- Perform other duties as assigned by the Guest Services Manager or Executive Director
- Position Qualifications:_
- BA or BS degree in art, art history, art education, architecture, historic preservation, museum studies, or related field preferred
- Familiarity with museums and the museum experience
- Excellent problemsolving and decisionmaking skills
- Excellent oral and written communication skills
- High level of initiative and strong work ethic
- Able to work in a team setting
- Strong interpersonal and presentation skills
- Database experience, preferably with Raiser's Edge or Altru
- Willingness to become Red Cross Certified in First Aid, CPR, and AED
- Ability to be on feet for up to 3 hours at a time
- Ability to work flexible hours, including evening and weekend hours as necessary
