Sales Manager - United States
2 days ago
Job description
SALES MANAGER - CHICAGO
Dolce & Gabbana represents excellence rooted in its "Made in Italy" heritage. Every creation reflects the Brand's commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.
ROLE
Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Sales Manager career opportunity available at our Chicago boutique.
Dolce & Gabbana Sales Manager is responsible for driving boutique performance through leadership, client development, and operational excellence. This role requires a strong understanding of luxury retail, a proven ability to lead and coach teams, and a passion for delivering exceptional client experiences. The Sales Manager supports the boutique's strategic goals while upholding Dolce & Gabbana's brand standards and values.
MISSION
· Provide impeccable service and act as a true ambassador of Dolce & Gabbana, ensuring every client experience reflects brand expectations.
· Partner with Store Leadership on corporate initiatives, team development, employee relations, product training, and daily operations.
· Oversee opening and closing procedures, holding store keys as needed, while ensuring compliance with operational and loss prevention standards.
· Drive individual and store KPIs, including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
· Develop and execute strategic action plans to drive sales and deepen client engagement in alignment with boutique goals.
· Mentor and coach team members by sharing best practices and product knowledge.
· Maintain a positive and collaborative work environment that encourages teamwork and creativity.
· Support inventory accuracy by partnering with Operations on cycle counts and discrepancy resolution.
· Leverage CRM to strengthen client relationships through appointment selling and client acquisition.
· Demonstrate leadership and ownership of boutique standards, including visual merchandising and operational excellence.
· Manage and resolve escalated client issues in partnership with Store Leadership, Client Services, and Operations.
· Perform additional duties as assigned.
PROFILE
- 3+ years of Luxury Retail Sales Experience
- Excellent written and verbal communication skills
- Women's and Men's RTW experience
- Results-driven with leadership capabilities
- Adaptable and comfortable in a fast-paced environment
- Flexible schedule availability including evenings, weekends, and holidays
A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand's vision of sustainable luxury.
Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
LOCATION: USA – CHICAGO – IL
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