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IT Sales/technology Consultant - Webster, United States - The Purple Guys

The Purple Guys

Verified Company

Webster, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Essential Responsibilities**:

Client Service

Provide responsive client service. Answer internal and external client/vendor calls quickly and pleasantly. Communicate in a friendly, professional and patient manner
Perform all duties with the goal of building and maintaining longterm client/vendor relationships
Immediately address any customer concerns, notifying appropriate management of action taken to resolve
Maintain exceptional client service, understanding client satisfaction and perception
Strong attention to detail

Daily Required Functions

Execute daily prospecting activities required for achieving the assigned sales quota
Conduct thorough needs assessments to identify customer painpoints and requirements as it relates to the management of client's IT environment
Partner with other departments and resources to develop business relevant solutions for all complex opportunities
Deliver effective presentations that promote benefits in terms of financial justification as well as overall improvement in service performance
Successfully secure newlogo business consisting of annuity based managed IT services agreements
Execute all duties with the goal of building and maintaining longterm customer satisfaction
Accurately create and regularly maintain account records in company's CRM resource
Travel throughout the assigned territory to engage prospective customers as required
Keep management informed of account plans based on client conditions and schedule
Build and maintain a network of sources from which to identify new sales leads and represent the Company at industryrelated events

Communication

Always maintain responsive and exceptional customer service
Utilize active listening and clientcare skills in identifying potential concerns
Report client concerns or complaints to manager
Answer internal and external communications timely and professionally

Teamwork

Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
Continually look for ways to improve our processes and ability to serve our clients effectively
Improve personal performance on a continual basis
Provide feedback to manager about ways to potentially improve processes

Tech-Savvy

Proficient utilizing company CRM system
Ability to learn new technology products and services
Maintain professional and technical knowledge by reviewing professional publications and participating in vendorsponsored certifications or other educational initiatives

Commitment Limitations

May not make a nonbudgeted expenditure or commitment of the Company without management approval
May not execute any contractual arrangements with a client without management approval

Confidentiality / Conduct

May not divulge proprietary information regarding client's business
May not divulge any confidential personnel/corporate policy including discussion of performance reviews or salary
Do not discuss company prices or terms of sale unless with client in act of performing job

Education and/or Experience

Bachelor's degree preferred
23 years consultative sales experience required
Experience in selling IT technology, SaaS and/or cloudbased solutions is strongly desired
Superb communication and presentation skills are required
Proven track record of success selling to SMB owners and executivelevel decision maker

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