Hal Operations Staff - Philadelphia, United States - Eastern State Penitentiary Historic Site Inc
2 weeks ago
Description
About ESPHS:
Eastern State Penitentiary Historic Site is a museum interpreting the legacy of American criminal justice reform from the site of the world's first penitentiary.
The facility pioneered the large-scale use of solitary confinement in the early 19th century and housed approximately 85,000 people during its 142 years of operation.
The building itself was an architectural wonder:
it had running water and central heat before the White House, and its revolutionary wagon-wheel design has been copied by more than 300 prisons around the globe.
Although the prison now stands in ruin, its story remains relevant today.
Today, Eastern State Penitentiary attracts hundreds of thousands of guests from around the world each year to explore the site's fascinating past and contemplate some of the most critical issues facing our nation.
Its innovative public history program draws connections to contemporary justice reform through an approach that values multiple perspectives, amplifies marginalized voices, and respects a broad range of visitors' interests and learning styles.
Eastern State Penitentiary Historic Site, Inc. is a 501(c)(3) Nonprofit Corporation that operates the penitentiary, a National Historic Landmark, as an historic site and museum.About Halloween Nights:
Halloween Nights is the Eastern State Penitentiary Historic Site's annual Halloween-themed fundraiser event providing safe, fun, high-quality entertainment that raises funds used to help fulfill the mission of ESPHS, Inc.
Job Summary:
As a member of the Operations Team at Halloween Nights, you will play a crucial role in ensuring the smooth and efficient operation of our event.
From managing crowd flow and queue lines to assisting with facility maintenance and guest services, you will contribute to creating a safe, enjoyable, and memorable experience for our guests.
This role requires attention to detail, adaptability, and a commitment to delivering exceptional service in a dynamic and fast-paced environment.
This role will direct and support an environment of diversity and inclusion where staff of varying backgrounds can thrive and assist other employees in the performance of their job duties as described below:Duties & Responsibilities:
- Greet guests upon arrival and provide friendly assistance, including answering inquiries and addressing concerns.
- Assist with crowd management, queue line control, and ensuring orderly conduct throughout the event venue.
- Provide information about event attractions, schedules, amenities, and safety procedures to guests as needed.
- Conduct regular inspections of event facilities, attractions, and amenities to identify and address cleanliness, safety, and maintenance issues.
- Perform routine cleaning and upkeep tasks, including trash removal, restroom maintenance, and surface sanitization.
- Report any maintenance or safety concerns to appropriate personnel and assist in implementing corrective actions.
- Coordinate with other departments, vendors, and external partners to ensure smooth integration of activities and services.
- Line Staff: Assist with managing queues, directing guests, and ensuring smooth flow of traffic in designated areas.
- Ticket Scan: Scan tickets and verify admission at entry points, providing courteous assistance to guests as needed.
- Parking Shuttle: Assist guests with parking and shuttle services, ensuring efficient and safe transportation to and from the event venue.
- Education: Provide informative and engaging experiences for guests, sharing knowledge about event themes, history, and attractions.
- Retail: Assist with merchandise sales, inventory management, and customer service at event retail locations, promoting sales and enhancing guest satisfaction.
Education/Certifications, Licenses, Credentials:
- High school diploma or GED
Required Skills/Abilities:
- High level of personal sensitivity related to others related to diverse teams of various identities including but not limited to: age, race, sexual orientation, religion, national origin, etc.
- Uphold the organizations antidiscrimination and antiharassment (sexual and otherwise) policies
- Proven record of reliability
- Ability to communicate effectively with the public
- Must follow safety rules and regulations and show a sense of concern to those parameters
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Able to provide exceptional customer service in a fastpaced environment
- Committed to team process and fostering a collaborative work environment
- Must be willing to work outdoors in all types of weather
- Ability to thrive in operational roles on any given night
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a highpa
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