IT Tech Support - Houston, United States - MSR Technology Group dba Infomatics

MSR Technology Group dba Infomatics
MSR Technology Group dba Infomatics
Verified Company
Houston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Responsibilities:


  • Understand customer enhancement requests and document those requirements for review by the product engineering team.
  • Represent the department and product by traveling to and participating in tradeshows and conferences.
  • Maintain accurate customer information to ensure appropriate communications.
  • Publish and/or update support guides and articles maintained in our various document libraries.
  • Constantly strive for 100% complete and accurate deliverables to internal and external customers
  • Participate in the "on call rotation" which will include afterhours and weekend support as needed.
  • Escalate customer issues to internal teams, recording details into an issue tracking system and translate them into a corrective action plan.
  • Test new functionality and bug fixes reporting any functional issues and following up when appropriate.

Note:


Travel up to 25% to provide on-site product demonstrations and/or training.

Working hours may be non-traditional, in order to support growing worldwide customer base.

Basic Qualifications:


  • A University Degree or equivalent experience and minimum 2 years' experience
  • Must be authorized to work in the relevant country without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.
  • Experience in flight operations.

Preferred Qualifications:


  • Experience with Flight Operations Systems (FOS)
  • Experience working in a flight scheduling/dispatching department.
  • Experience in technical troubleshooting.
  • Practitioner of active listening
  • Adaptability and resilience to change.
  • Advocate on behalf of our customers.

Job Type:
Contract


Pay:
$ $35.00 per hour

Expected hours: 40 per week


Benefits:


  • Paid time off

Experience level:

  • 6 years

Schedule:

  • 8 hour shift

Experience:


  • Help desk: 1 year (required)
- flight operation: 1 year (required)


Ability to Commute:

  • Houston, TX required)

Ability to Relocate:

  • Houston, TX 77042: Relocate before starting work (required)

Work Location:
In person
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