- Stays apprised of the Gaming Control Board and State of Nevada directives for health and safety at GSR.Ensures guests are following these guidelines while at assigned area, including proper wearing of masks, social distancing, and sanitizing.
- Greet and welcome all hotel guests as they enter through doors that are monitored by Security and thermal cameras.Ensure guests are wearing masks properly and enter under the thermal camera.
- Monitor elevator corridors on casino and spa levels.Ensures guests are wearing masks, and social distancing in line and in the elevators.
- Set up and break down stanchions that delineate areas for crowd control, such as entrances and elevator areas.
- Capable of interacting well with the guests in a positive, friendly attitude, while taking an active interest in their movements.
- Must respond to any emergency situations by alerting Security.
Is knowledgeable and can answer any questions about the vicinity and neighborhood. - Must always greet guests appropriately upon arrival in a warm and friendly manner, and provides a professional and guest focused service to all guests that enter the hotel.
- Offers directions and escorts guests to areas as applicable.
- Responsible for their work areas to remain clean and presentable for our guests.
- Assists Guest Experience and Security in handling guest concerns and issues.
- Communicates effectively with all departments to advise on guest sentiments.
- Assists guests with directions, hotel information, local events and any minor issues in a professional manner that may arise.
- Other duties may be assigned.
-
Guest Service Ambassador
1 week ago
Grand Sierra Resort and Casino Reno, United StatesSUMMARYThe Grand Sierra Resort is seeking an upbeat and guest service focused individual to serve as a Guest Service Ambassador. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. The Guest Service Amb ...
-
Guest Service Ambassador
2 days ago
Grand Sierra Resort and Casino Reno, United StatesSUMMARY · The Grand Sierra Resort is seeking an upbeat and guest service focused individual to serve as a Guest Service Ambassador. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. The Guest Service ...
-
Guest Service Ambassador
1 week ago
Grand Sierra Resort and Casino Reno, United States**Guest Service Ambassador** Pay range **$14.00** City **Reno** State/Territory **NV** * Greets guests appropriately upon arrival in a warm and friendly manner, and provides professional and guest focused service to all guests that enter the hotel and casino. · Stays apprised of ...
-
Guest Service Ambassador
1 week ago
Carson Nugget Carson City, United StatesJOB SUMMARY:Under general supervision protects the assets, guests and employees of the Carson Nugget by monitoring activities within the casino on a 24 hour basis; acts on observations promptly and properly; completes a log of activities for future reference; and performs other d ...
-
Guest Service Ambassador
1 week ago
Carson Nugget Carson City, United StatesJOB SUMMARY: · Under general supervision protects the assets, guests and employees of the Carson Nugget by monitoring activities within the casino on a 24 hour basis; acts on observations promptly and properly; completes a log of activities for future reference; and performs othe ...
-
Valet and Outside Services Ambassador
2 weeks ago
Martis Camp Truckee, United StatesPOSITION SUMMARY: · Valet and Outside Services Ambassadors are the primary point of contact to assist in servicing the needs of the membership and their guests with regards to golf matters and summer valet needs. Duties associated with this position including: Delivering an out ...
-
Valet and Outside Services Ambassador
2 days ago
Martis Camp Truckee, United StatesPOSITION SUMMARY · : · Valet and Outside Services Ambassadors are the primary point of contact to assist in servicing the needs of the membership and their guests with regards to golf matters and summer valet needs. Duties associated with this position including: Delivering an ...
-
Valet and Outside Services Ambassador
1 week ago
Martis Camp Truckee, United StatesJob Description · Job DescriptionPOSITION SUMMARY: · Valet and Outside Services Ambassadors are the primary point of contact to assist in servicing the needs of the membership and their guests with regards to golf matters and summer valet needs. Duties associated with this posi ...
-
Valet and Outside Services Ambassador
3 days ago
Martis Camp Truckee, United StatesPOSITION SUMMARY · : · Valet and Outside Services Ambassadors are the primary point of contact to assist in servicing the needs of the membership and their guests with regards to golf matters and summer valet needs. Duties associated with this position including: Delivering an o ...
-
Front Desk Supervisor
1 day ago
Renaissance Reno Downtown Hotel & Spa Reno, United StatesOverview · Opportunity: Front Desk Supervisor · Supervise front desk operations in accordance with established guest service, quality and sustainability standards. · Potential Career Path · Assistant Front Office Manager – Front Office Manager – Assistant General Manager · Essen ...
-
Life Safety Specialist
2 days ago
Caesars Entertainment Corporation Reno, United StatesJOB SUMMARY · The Life Safety Specialist main function is to provide a friendly and safe environment for our guests and team members while protecting company assets. · EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) · Greet guests and fello ...
-
social worker_outpatient oncology
1 week ago
Renown Health Reno, NV , USA, United StatesAre you a compassionate soul with a knack for helping others? Do you believe in the power of empathy and want to make a positive impact on individuals and communities? If so, we have an exciting opportunity for you to join our team as a Social Worker#Under the direct supervision ...
-
Tire Center Associate
2 days ago
Sam's Club Reno, United StatesPosition Summary... · As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates ...
-
Client Concierge
2 days ago
Cosmetic Physician Partners Reno, United StatesWe are in search of a Client Concierge to join our experienced team at M Spa in Reno, NC. · At our clinic, we prioritize a positive culture, and finding the right individual to collaborate with us is crucial. Excellent patient care is our priority with a team approach to service ...
-
Client Concierge
2 days ago
Cosmetic Physician Partners Reno, United StatesWe are in search of a Client Concierge to join our experienced team at in Reno, NV. · At our clinic, we prioritize a positive culture, and finding the right individual to collaborate with us is crucial. Excellent patient care is our priority with a team approach to service. The ...
-
Life Safety Specialist
1 week ago
Caesars Entertainment Reno, United StatesJob Description · JOB SUMMARY · The Life Safety Specialist main function is to provide a friendly and safe environment for our guests and team members while protecting company assets. · EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) · G ...
-
Customer Success Manager
1 week ago
LegalMatch Reno, United StatesCustomer Success Managers serve attorney and consumer customers through various channels and are responsible for working directly with team members and customers to ensure their needs are met by providing a superior customer experience. · Creating a fun, dynamic environment where ...
-
Corporate Banking Relationship Manager
1 week ago
BankTalent HQ Reno, United StatesNevada State Bank, a division of Zions Bancorporation, N.A., was founded on Dec. 9, 1959 by 12 businessmen full of Nevada's pioneering spirit. As a full-service bank, we offer a complete range of · , · , and · services. Our colleagues regularly volunteer in their communities a ...
-
Store Associate Part-Time
1 week ago
DSW Reno, United States Part timeYou must apply through our internal portal: · ** Store Associate Part-Time** · DATE: Apr 20, 2021 CITY: Reno BRAND: DSW REQ #: LOCATION NAME: South Virginia Commons, Reno DEPARTMENT: Stores **General Summary** · Store Associates provide friendly service to customers shopping i ...
-
Front Desk Supervisor
1 day ago
Renaissance Reno Downtown Hotel & Spa Reno, United StatesOverview: · Opportunity: Front Desk Supervisor · Supervise front desk operations in accordance with established guest service, quality and sustainability standards. · Potential Career Path · Assistant Front Office Manager Front Office Manager Assistant General Manager · Esse ...
Guest Service Ambassador - Reno, United States - Meruelo Group
Description
SUMMARYThe Grand Sierra Resort is seeking an upbeat and guest service focused individual to serve as a Guest Service Ambassador. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. The Guest Service Ambassador must exhibit courteous hospitality at all times when in communication with the guest, while strictly enforcing the Health & Safety guidelines implemented for gaming establishments by the State of Nevada and the Nevada Gaming Control Board.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:
At least 6 months of guest service experience. 2 years minimum practical experience.
EDUCATION
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
LANGUAGE SKILLS
Excellent verbal communication skills. Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company.Must possess a strong attention to detail and professional appearance to represent GSR.
Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and team members. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
REASONING ABILITY
Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
OTHER QUALIFICATIONS
Must be a minimum of 21 years of age.Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
Must obtain Alcohol Awareness Card.
Must obtain Nevada Gaming Card.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others.Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.The noise level in the work environment is usually loud.
