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Reno

    Guest Service Ambassador - Reno, United States - Grand Sierra Resort and Casino

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    Description

    **Guest Service Ambassador** Pay range **$14.00** City **Reno** State/Territory **NV** * Greets guests appropriately upon arrival in a warm and friendly manner, and provides professional and guest focused service to all guests that enter the hotel and casino.

    Stays apprised of promotions, events, shows, groups, hotel information, & hours of venues to properly direct guests and answer questions.

    Monitors elevator corridors on casino and spa levels.

    Greets guests as they come off of the shuttle from the airport. Answering any questions or concerns the guest may have.

    Assists the Front Desk in monitoring the check in and key pick up counters.

    Assists F&B with making reservations on a mobile device.

    Cleans the casino floor while walking through, i.e. glassware, push in chairs and pick up trash.

    Helps special events with guests questions before and after the show.

    Capable of interacting well with the guests in a positive, friendly attitude.

    Must respond to any emergency situation by alerting Security.

    Is knowledgeable and can answer any questions about the Reno vicinity & local events.

    Responsible for their work areas to remain clean and presentable for our guests, reporting larger cleanliness issues to EVS.

    Assists Guest Experience in handling guest concerns and issues in a professional manner.

    Communicates effectively with all departments in order to advise on guest sentiments to the Director of Guest Experience.

    Assists guests with Infinity Rewards program, including but not limited to, general questions and signing guests up for the program utilizing a mobile device. Assists Guest Experience with guest service programs and trainings.

    Stays apprised of the Gaming Control Board and State of Nevada directives for health and safety at GSR.

    Acts as a model of GRAND service

    Other duties as assigned.



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