Secure Remote Worker: Overnight Utility Dispatch Representative - Pueblo, United States - Project Resources Group

Description

Auxillium is the most unique call center in the US, and we are designed to support smaller call center projects in house and remote. We help start-ups, smaller companies, and those that are outsourcing for the first time build an enhanced Customer Experience. Auxillium offers business to business and business to consumer call center support in many different industries such as: sports, gaming, healthcare, dispatch, worker's comp, medical research, and financial services. We believe in providing exceptional service to our clients and their customers, via excellence in quality, accuracy in data entry, and continued process improvement. We are passionate about helping employees learn, grow, and achieve a desirable career path. We are looking for self-starters who are interested in a genuine Career Opportunity We recognize that our employees are the reason for our success we strive to we hire people with a persistent, positive attitude. At Auxillium, you will receive the support and tools you need to meet your goals and build a meaningful career. We are seeking dedicated, reliable individuals who exhibit our core values and want to provide quality and excellence in the jobs they complete.

About Our Client

Each year, companies spend millions of dollars to repair damages to underground and aerial facilities caused by third parties. These companies are then forced to expend additional time and financial resources seeking reimbursement for these damages. An external dispatch, investigation and recovery program allows our Clients to dedicate their time to bringing a better product to their customers. A solid Outside Plant Damage program will also reduce the number of future damages incurred by seeking all damage recoveries, becoming involved with state agencies and in the 811 community, and helping to educate contractors along the way. Our client has decades of experience in broadband, telecommunication, field investigation practices, local and national dig laws, insurance, business to business collections and litigation making our Client the leader in the Outside Plant Damage (OPD) industry.

Requirements

Primary Functions:

• Accept inbound/outbound calls regarding new damage to power/gas/electricity, insurance/citizen inquiries, and investigator updates.
• Completes claim entry to a database consisting of damage and location information provided by 1st responders or field techs.
• Dispatch methods of communication include phone, email, and SMS.
• Communication may include routing personnel to specific territories, handle weather condition changes, and advise of other hazards that may require safety precaution.
• Monitors field personnel in transit.
• Communicates effectively, professionally, clearly and courteously when receiving inbound calls and placing outbound calls.
• Follows escalation process for dispatch issues to Field Manager.
• Meet production expectations, handle time and other key performance indicators as stated by employer and Client.

The above declarations are not intended to be an "all-inclusive" list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities which will be handled and skills which will serve the best customer service and allow agent success.

Required Education, Experience, and Skills:

• Education requirement: Currently enrolled in high school, high school diploma or equivalent.
• Ability to proficiently use Microsoft Office Applications such as; Word, Excel, and Outlook.
• Ability to use web-based database tools.
• Superior communication and people skills.
• Good decision making and problem-solving skills.
• Quickly learns new processes.
• Clear, articulate speaking voice.
• Must be able to read computer-generated scripts and can multi-task.
• Must be organized with the ability to handle a high volume of utility dispatch calls.
• Must be reliable & punctual.
• Be an Active contributor in a positive team environment.
• Willingness to adapt to Auxillium's highly positive culture as a supportive Team Member.

Job Requirements:

• Orientation and training will be in person at our contact center located in La Junta, CO. Lodging accommodations will be provided.
• This is a secure work from home position. You must reside in the Pueblo or Colorado Springs area to apply for the position.

Position Type:

90 Probationary period

Full-Time/Regular

Hours / Schedules:

To be discussed during interview.

Benefits:

Auxillium offers a competitive benefits package for full-time regular employees which includes a competitive pay rate, paid time off program, 401K, medical, dental, and vision plans.

Pay:

Base Rate: $14.90

Shift Differential: $1.00