Jobs
>
Atlanta

    Customer Operations Associate - Atlanta, United States - Liberis

    Liberis
    Liberis Atlanta, United States

    3 weeks ago

    Default job background
    Description
    Customer Operations Associate (West Coast hours Monday - Friday)

    Reporting to:

    Customer Operations ManagerLocation: Atlanta, Georgia, United StatesWho we are and why we existAt Liberis - merchants matter most We've been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007.

    SMEs account for most businesses worldwide and are critical contributors to job creation and global economic development. They represent about 90% of businesses and more than 50% of employment worldwide.

    Despite this, more than three quarters (77%) of SME businesses last year were unable to secure the traditional bank financing they desperately needed to grow and thrive.

    This has created a $5 trillion funding gap for SMEs globally.
    That's where Liberis steps in To best help small businesses, Liberis has built the leading global embedded finance platform.

    Through this, Liberis provides partners with the technology and financial solutions necessary to offer personalised and accessible funding to their small business customers.

    To date with ~20 global strategic partners and direct reach to more than 1 million small businesses, Liberis has provided $1 bn of funding in over 50,000 transactions, enabling more than 100,000 jobs to be created and saved.

    We are making a genuine difference to your local pub, hairdresser and online retailerWe are in a very exciting period of growth, in the UK and internationally, with teams based in London, Nottingham, Stockholm, Atlanta and Munich.

    We are looking for talented and ambitious individuals to help us reshape business finance. How we work is as important to us as what we do - exemplified by our behaviours:#1 Merchants matter most - our success is tied to our merchants' success#2 Act like time is running out - the fastest company in a growing market will win#3 Own every outcome - the hardest problems we face are yet to be solved#4 Communicate directly - we don't have time to beat around the bush#5 Prove it - every feature we build, decision we make and action we take, matters#6 Empathy always - Liberis wins when every employee thrivesIf our mission and behaviours resonate - get in touchWho are we? (Team)


    The Customer Operations team are a global, multi skilled team serving our merchants in 12 regions and growing Our overall objective is to provide the best experience to our merchants and partners, whilst giving 5* service on every interaction we have.

    With our significant growth in North America, we are now at the stage where we need an experienced leader for our growing Atlanta based team.

    We own the merchant experience starting from the moment an application for revenue-based finance is submitted.

    This means we are playing a huge part in providing our merchants a smooth onboarding experience and need to collaborate closely with other departments including Sales, Underwriting, Finance and Collections.

    We then look after all our active merchants assisting them with any queries they have, or amendments they need to make to their account.

    We are also responsible for collating and responding to customer feedback and sharing it with the rest of the business, acting as the voice of the customer which helps drive change and make improvements across the business.

    At Liberis, we always put our merchants first and the Customer Operations team play a pivotal role in helping us do that.

    Customer Operations are right at the heart of what we do at Liberis and play a key role in our plans to scale, this is the most exciting time to join the team What do you need to be successful in this role? As this role is critical to the expansion of our rapidly growing global Customer Operations team as well as our growth in North America, we are looking for an independent and confident new colleague who wants to hit the ground running.

    The role is critical to Liberis and offers scope to contribute own ideas, expects a high level of ownership and autonomy and in return offers many development opportunities for the successful candidate.

    Empathy You love to help other people and want every customer contact to be a positive experience. Solution-oriented:
    You love talking to customers and finding efficient solutions to their problems.

    You are able to manage a consistently high workload by planning and prioritizing your day ahead, but see new and varied tasks every day as a positive challenge and can adapt quickly to changing priorities.

    You find it exciting to be involved in additional projects in order to constantly develop yourself.


    Confidence:
    You are polite and courteous but can also be very assertive when needed and remain calm under pressure.

    These qualities help you to respond effectively to our customers' concerns, whether on the phone, by email, online chat or via social media.


    Language skills are a plus:
    You speak English fluently but might also speak Spanish, French or any other language as a plus.

    Responsibilities Help us expand our presence in North America:

    We have ambitious growth targets and want to expand our presence the North American market significantly Help us to further improve our processes, ensure they are in line with the North American standard and be the first point of contact for our customers Provide our customers with excellent customer service that will be remembered: you are the main point of contact for our US based customers, regardless of their request.

    Handle administrative tasks for existing customers using Salesforce CRM and other software tools to make the customer journey fast, positive and smooth.


    Processing customer feedback:

    We see customer feedback as an opportunity to constantly improve, which is why you will engage in dialog with customers via phone, email or social media and take their feedback.

    Based on the feedback, you will identify ideas for improvement measures and implement them in collaboration with other teams.

    Ensure that our customers receive their money as quickly as possible:

    You will be responsible for managing your customer pipeline efficiently and ensure that our customers receive their money as quickly as possible and within the agreed SLAs.


    Play a key role in building our brand:

    The customer is at the center of everything you do, and this should be reflected in our NPS score as well as our Google and Trustpilot reviews.

    Encourage customers to give us feedback after every interaction Be the voice of the customer:

    Bring our internal stakeholders and decision makers closer to what is really important to our customers by analyzing customer feedback and reflecting it internally in our regular "Call Listening Sessions", among other things Support with various projects: This is an option and not a must We encourage our colleagues at all levels to contribute their ideas.

    If the idea is well received by the relevant stakeholders, you will be given the opportunity to lead a small project yourself or work on a larger project.

    What happens next?Think this sounds like the right next move for you? Or if you're not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you.

    Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis#LI-CG1
  • ADIENT INDIA PRIVATE LIMITED

    Warehouse Associate/forklift Operator

    1 week ago

    ADIENT INDIA PRIVATE LIMITED Whitehall, United States

    Picking and pulling orders for a majority of the day. The associate will be working at a Ferguson client site and responsible for working at the counter. Client facing so will need to have exceptional customer service experience. Still be able to Pull orders, prepare orders to sh ...

  • Adientone

    Warehouse Associate/forklift Operator

    3 weeks ago

    Adientone Whitehall, United States

    **General Information** · Looking to convert to full time if the right fit. · Pull orders, prepare orders to ship to the customer, staging and wrapping. stock to put away. receiving/verifying materials. Computer experience in Excel. Customer service for when they come into the st ...

  • Wells Fargo

    Roswell Wieuca Branch Operations Associate Manager

    2 weeks ago

    Wells Fargo Atlanta, United States

    **About this role**: · **In this role, you will**: · - Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions · - Provide feedback a ...

  • Sephora

    Operations Associate

    2 weeks ago

    Sephora Atlanta, United States

    Job ID: Store Name/ Number: GA-Cumberland Address: 1140 Cumberland Mall, Atlanta, GA 30339, United States (US) Hourly/ Salaried: Hourly (Non-Exempt) Full Time/ Part Time: Flex Position Type: Regular Operations Associate It takes a lot o Operations Associate, Operations, Associate ...

  • Sephora

    Operations Associate

    1 week ago

    Sephora Atlanta, United States Part time

    Job ID: Store Name/ Number: GA-Ponce City Market Address: 650 North Avenue, Space #S 104, Atlanta, GA 30308, United States (US) Hourly/ Salaried: Hourly (Non-Exempt) Full Time/ Part Time: Part Time Position Type: Regular Operations Asso Operations Associate, Operations, Part Time ...

  • Sephora

    Operations Associate

    3 weeks ago

    Sephora Atlanta, United States

    Job ID: Store Name/ Number: GA-Atlantic Station Address: 260 18th St NW, Atlanta, GA 30363, United States (US) Hourly/ Salaried: Hourly (Non-Exempt) Full Time/ Part Time: Part Time Position Type: Regular Operations Associate It takes a Operations Associate, Operations, Associate, ...

  • Flexport, Inc.

    Operations Associate

    1 week ago

    Flexport, Inc. Atlanta, United States

    About Flexport: · At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $8.6T industry with solutions powered by innovative technology and exception ...

  • The Private Suite LLC

    Operations Associate

    1 week ago

    The Private Suite LLC Atlanta, United States

    Job Description · Job DescriptionWho We Are · PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing n ...

  • BlackRock, Inc.

    Associate, Client Operations

    3 weeks ago

    BlackRock, Inc. Atlanta, United States

    Operational Responsibilities, including but not limited to:As assigned, facilitate the onboarding of new accounts by working closely with the intermediary, custodian, and internal teams (Business Development, Portfolio Management, Investment Operatio Operations, Associate, Busine ...

  • Sephora

    Operations Associate

    1 week ago

    Sephora Alpharetta, United States Part time

    Job ID: Store Name/ Number: GA-North Point Address: 1000 North Point Circle, Alpharetta, GA 30022, United States (US) Hourly/ Salaried: Hourly (Non-Exempt) Full Time/ Part Time: Part Time Position Type: Regular Operations Associate It t Operations Associate, Operations, Part Time ...

  • BlackRock, Inc.

    Associate, Client Operations

    3 weeks ago

    BlackRock, Inc. Atlanta, United States

    · About this role · Team Overview · BlackRock SMA Solutions helps clients customize portfolios for unique tax, values-alignment, or investment exposures across direct indexing, fixed income, active equity, and multi-asset. We deliver world-class service to all of our clients, fr ...

  • CenterWell Home Health

    Associate Operations Director

    1 week ago

    CenterWell Home Health Atlanta, United States

    Become a part of our caring community and help us put health first · The Associate Operations Director, Clinic/Center Administration, plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Associate Dire ...

  • Children's Healthcare of Atlanta

    Access Operations Associate

    2 weeks ago

    Children's Healthcare of Atlanta North Atlanta, United States

    Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). · Work Shift · Variable · Work Day(s) · Shift Start Time · Shift End Time · Worker Sub-Type · Regular ...

  • At Home Stores LLC

    Store Operation Associate

    1 week ago

    At Home Stores LLC Whitehall, United States

    $11.00/hour The Store Operations Associate is responsible for unloading, processing, and stocking freight safely and efficiently to maximize product availability for the customer. Key Roles and Responsibilities Provides customers a positive shopping experience Performs cashier du ...

  • Sephora

    Operations Associate

    3 weeks ago

    Sephora Alpharetta, United States

    Job ID: Store Name/ Number: GA-North Point Address: 1000 North Point Circle, Alpharetta, GA 30022, United States (US) Hourly/ Salaried: Hourly (Non-Exempt) Full Time/ Part Time: Flex Position Type: Regular Operations Associate It takes Operations Associate, Operations, Associate, ...

  • Liberis

    Customer Operations Associate

    1 week ago

    Liberis Atlanta, United States

    Customer Operations Associate · Reporting to: Customer Operations Manager · Location: Atlanta, Georgia, United States · Who we are and why we exist · At Liberis - merchants matter most We've been on a mission to provide small and medium businesses (SMEs) with accessible and respo ...

  • Liberis

    Customer Operations Associate

    2 weeks ago

    Liberis Atlanta, United States

    Customer Operations Associate (West Coast hours Monday - Friday) · Reporting to: Customer Operations Manager · Location: Atlanta, Georgia, United States · Who we are and why we exist · At Liberis - merchants matter most We've been on a mission to provide small and medium busin ...

  • Keyla Consulting

    Mail Operations Associate

    1 week ago

    Keyla Consulting Woodstock, United States

    **Job Summary**: · **Key Responsibilities**: · - **Mail and Package Delivery**: Safely and efficiently deliver mail and packages to designated addresses on a set route. · - **Route Management**: Plan and follow the most efficient routes for timely deliveries. Adjust routes as nec ...

  • HBC Company Inc

    Jewelry Operations Associate

    22 hours ago

    HBC Company Inc Atlanta, United States

    What This Position is All AboutUnder direction from the Jewelry Selling Manager, the Jewelry Operations Associate is responsible for supporting all operational functions of the Jewelry Department, including but not limited to processing new merchandise, processing return to vendo ...

  • TalentWealth

    Investment Operations Associate

    3 weeks ago

    TalentWealth Atlanta, United States

    TalentWealth Recruiting, a boutique financial services recruiting firm, is recruiting for an exciting opportunity. An independent financial advisory practice with @$200M AUM in Atlanta, GA is hiring a Wealth Management Associate to their growing team. This key role will focus on ...