- Build and expand Local Service network and procedures for the company.
- Deal with customer's service requirements.
- Build and manage big databases for service.
- Receipt service call for customers' claims both online and on-site.
- Manage Local Service partners and communicate with HQ department.
- Manage inventory for the service materials.
- Provide online and on-site application engineering and product consulting.
- Establish Service process and Service network for the company.
- Develop global Service specialists (requires technology and communication skills).
- Foster experts in Global SVC (Technology + Communication).
- Provide technical phone and email support.
- Serve as one of the primary technical resources for all inquiries. Assist with product selection, cross referencing, etc.
- Provide feedback on factory documentation for the purpose of continuous improvement.
- Develop technical/application notes where applicable, detailing start-up procedures of new products.
- Maintain current knowledge of new products and applications, through self-study, hands-on testing of demo units. Products include Transformers, Switchgears, Circuit breakers, Swathes, and Electrical products.
- Provide technical product training to customers.
- Produce white papers and app notes for publication in industry media.
- Deliver presentations to internal and external organizations or entities.
- Assist marketing with creation of technically based marketing collateral (e.g., YouTube videos)
- Perform other duties as assigned.
- Bachelor's degree or higher, Electrical Engineering or equivalent experience preferred.
- 3+ years' experience with implementation of substation equipment installation/testing
- Experience with Power Transmission/Distribution equipment such as Transformers, Switchgears/Switchboards, Circuit breakers, Swathes, Electrical products, etc.
- Work experience in service for Electrical equipment and Power substations.
- Experience in service and testing switchgears.
- Experience in inspection and maintenance of Power substation
• Electrical-related Certifications. - Technical writing skills.
- Project management skills.
- Ability to operate effectively as part of a team.
- Ability to write and perform technical product and solution training for groups.
- Fluent in English and Korean language preferred
- Health, dental and vision insurance
- 401K plan with company match
- Long/short term disability insurance
- Life insurance
- Paid Time Off
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Electronic Service Manager - Lincolnshire, United States - MDMartin
Description
Job Description
Job DescriptionJOB DESCRIPTION
Job Title: Service Manager
Location: Lincolnshire, IL
Job description/overview:
A leading Global Electronics Manufacturer is looking for a Service Manager to manage inventories for service parts, provide technical consultation and to communicate with HQ teams to address all service-related issues and manage/build databases for the services. Responsibilities will include providing engineering support for products and applications to sales channel personnel and key accounts and may also develop and/or deliver technical training to customers, distributors and company personnel on relevant products.
Position Duties and Responsibilities:
Essential Education, Skills and Experience
Additional information
This position requires frequent Travel as needed up to 20% Compensation: Competitive salary based on experience.
Other benefits:
