Director of Housekeeping - Miami, United States - Trump Miami Resort Management LLC

Description

Job Description

Principle Responsibilities/Position Purpose:

To oversee and ensure overall cleanliness of the resort in accordance with Department of Health, Resort, and Corporate standards. To ensure all safety procedures are adhered to, and follow all appropriate policies and procedures while constantly striving to improve all standards of operation. Ensure prompt and courteous service to guests, and to ensure that all guests experiences are distinctively supreme.

EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS

• Select, train, supervise, schedule, develop, discipline, conduct performance appraisals, and counsel associates according to Trump Hotel Collection Corporation policies and procedures. Establish and document policies and procedure for Housekeeping Department.
• Coordinate with Director of Rooms and Director of Engineering in the repair and maintenance program as it relates to guest rooms and public areas. Establish cyclical programs to ensure maintenance of guestrooms and public space. Partner with the Director of Front Office to ensure optimal arrival process for the resort guests.
• Maintain inventory of guest rooms and Housekeeping supplies including all month end inventories. Establish procedures to ensure prudent use of resort supplies. Create and manage lost and found process for the resort. Incorporate training in daily operation a well as promote a safe work environment.
• Establish linen controls and inventory procedure to ensure appropriate care is given to guestroom linen by laundry facility. Have quality control measures in place internally to identify a problem immediately and quickly react to resolve the issue. Ensure linen is properly cleaned and maintained.
• Purchase all basic cleaning supplies, linen, and equipment. Monitor and control cost/expenses to fall in line with annual budget.
• Monitor payroll hours and reports and complete reports (i.e., forecasts, annual budgets, plans and actions, etc), establish a means of accessing productivity within the department.
• Ensure property operation meets internal audit standards as well as Cendyn scores. Ensure all approved Trump standards are adhered to or obtain approval for exemption. Participate in inspecting guestrooms to ensure adherence to cleanliness and brand standards.
• Demonstrate positive leadership characteristics which inspire associates to meet and exceed standards, and promote associate empowerment and loyalty.
• Attend and participate in any and all meetings/activities that supports the success of Trump National Doral Miami including hands on support of any and all departments.

Other

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort.

Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the industry that we are in, a need will occur for each associate to provide "Lateral Service." Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in Operations will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the Director of Rooms is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend, as well as schedule and conduct departmental meetings

• Perform in the capacity of any position supervised to include cross training

• Report all unsafe conditions immediately

• Keep work area neat and organized

• Must maintain a good working relationship with other departments, associates and guests

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical Activity Frequency

Sitting Occasional

Standing / Walking Frequently

Climbing stairs Frequently

Crouching/Bending/Stooping Occasional

Reaching Occasional

Grasping Frequently

Pushing/Pulling Rare

Near Vision Constantly

Far Vision Constantly

Hearing Constantly

Talking Constantly

Smell Frequently

Lifting/Carrying – up to 50 lbs. Occasional

Travel Occasional

OTHER DUTIES:

Assimilate into Trump Hotel Collection Culture Standards through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS:

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:

• Clothing, Safety Equipment

Associates will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all associates.
• Three to five years prior Housekeeping management experience.
• Knowledge of inventories, scheduling, and productivity.
• Ability to communicate in Spanish helpful.
• Knowledge of laundry process.
• High school math level required.
• Ability to communicate effectively with the public and other associates.
• Ability to effectively manage time.

QUALIFICATION STANDARDS:

EDUCATION

Four (4) year college degree or equivalent preferred.

EXPERIENCE

Minimum of 3-5 years Housekeeping management experience for major Resort Company in a similar size operation.

LICENSES OR CERTIFICATES

None.

GROOMING

All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER:

Additional language ability preferred.