- Ensure customer satisfaction through prompt, efficient and friendly service
- Ensure that proper procedures are always followed, internal controls, personnel policies, and department operational standards and controls
- Maintain floor surveillance over the entire gaming area to detect irregularities on the part of guests or assigned personnel
- Verify large jackpots, ensuring all necessary paperwork is complete, correct and the proper transfer of monies occurs
- Resolve guest complaints/disputes efficiently and professionally
- Participate and attend meetings, training, activities, directed
- This position is considered a working supervisor and a floor attendant with ability and practical experience to perform every detail and function under his/her direction relative to gaming
- Maintains knowledge of Gaming regulations in accordance with Tribal Gaming Commission Internal controls
- Provides leadership direction to individuals directly reporting to this position
- Ensures all employees within areas of responsibility receive fair and equitable treatment about their respective terms and conditions of employment
- Held accountable, to a very high degree, for the accuracy and thoroughness of departmental functions and efficiencies
- Other duties as assigned.
- High school diploma or GED equivalent us required.
- Must have one (1) year of casino or supervisory experience required.
- Previous gaming experience is required.
- Previous experience with extensive cash handling, computer skills and employee supervision required.
- Required to complete Title 31 Bank Secrecy Act (Anti-Money Laundering) certification annually.
- SafeServ certification required.
- Must complete Supervisory training within one (1) month of hire.
- Required to watch Customer Service video annually.
- Required to watch Sexual Harassment video.
- Must complete the gaming application and fingerprint process.
- Required to obtain and maintain an unrestricted gaming license from the CSKT Tribal Gaming Commission annually.
- This individual will be required to successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing.
- It is always the responsibility of the employee to have all documents current and valid.
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Dual Slot Supervisor/Slot Attendant - Altura, United States - S&K Gaming LLC
Description
Job Description
Job DescriptionSUMMARY:Dual Supervisor is a staff member who oversees ensuring customer service, supervise gaming operations, and supervising personnel on the casino floor. This employee must be able to work on machines as problems occur, observe gaming activity as it takes place on the casino floor, as well as to ensure cleanliness. Dual Slot Supervisor will also be responsible for processing jackpots and filling out the proper paperwork needed to complete the jackpot. Dual Slot Supervisor is required to know and understand all casino policies and procedures that pertain to their job. This position requires a high level of customer service and understanding of procedures to ensure a smooth-running operation. Responsible for the overall performance of the casino floor on assigned shift, including staffing, slot machine play, guest service, knowing all casino promotional events as appropriate and ensure adherence to all established regulatory controls, including Tribal Gaming Internal Control standards. This employee must be responsible in protecting the assets S & K Gaming, LLC always and keep the Slot Manager apprised of activities occurring on shift. Dual Supervisor must handle any customer and or employee disputes, this may include other difficulties encountered on shift where a decision is needed.
ESSENTIAL DUTIES & RESPONSIBILITIES:
