Patient Care Advocate II - Lakeland, United States - WELLDYNE

WELLDYNE Lakeland, United States

3 weeks ago

Description

Job Description

Summary

The Specialty Pharmacy Patient Care Advocate maintains a high level of interaction with US Specialty Care Pharmacy patients and physicians to ensure prescriptions are being filled and delivered correctly, and that the patient is taking the medication properly.

Essential Duties & Responsibilities

Acts as a liaison between Specialty Care Pharmacy, patients and the provider's office
Responsible for ensuring all necessary information, including insurance verification, is available to process prescription orders
Assist in collecting clinical outcomes data from patients and assist in tracking the data within the software system
Responsible for explaining company programs and services to patients and provider's office staff
Communicates with patient for prescription refills
Refers any medication or illness related question or concerns to a board licensed healthcare professional
Responsible for processing of prescription refills through pharmacy dispensing software
Maintains documentation of calls to and from patients and providers
Contact patients to schedule deliveries, confirm address, inform of any co-payment information, and notify of payment responsibilities
Assists with prior authorizations
Refers under/uninsured patients to appropriate patient assistance programs and assists with applications
Keeps current with new treatment trends
Communicates patient status to provider's office/clinics
Maintains patient confidentiality
Demonstrate an ability to problem solve and work independently
Prior demonstration of attention to detail by accurately scheduling patient deliveries over a 90-day period with no shipping errors
Performs other duties and responsibilities as assigned

Education and Experience

Required: Licensed Pharmacy Technician registered with the State of Florida
High School Diploma or equivalent
One-year related customer service experience
Previous insurance experience and medical or pharmacy background is preferred
Required-Meet state requirements of national certification (CPhT) or other board approved training program, if required by state

Knowledge, Skills, and Abilities

Time management
Oral and written communication skills
Professionalism
Customer service skills
Ability to multitask and be detail oriented
Ability to work efficiently without creating distraction or disruption to other employees
Ability to relate well and communicate effectively with other employees and patients
Ability to work well with various personalities and work as a team
Should be independent and self-motivated
Ability to work and accomplish goals with little to no supervision
Organizational skills
Must be dependable and maintain levels of confidentiality
General knowledge of internet navigation and research
Knowledge of e-mail, fax transmission, and copy equipment are essential

WellDyne Can Offer You

Medical, Dental and Vision Benefits
Medical Savings Account Options with Company match
401K after 90 days of employment
Employee Assistance Program
Life and Supplemental insurance
Educational Reimbursement
Paid Time Off

Work Environment / Physical Demands

This position is in a typical office environment which requires prolonged sitting and standing in front of a computer. In addition, this position requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including the operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients and employees. This position may be required to work long hours.

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Patient Care Advocate II - Lakeland, United States - WELLDYNE

Description

Job Description