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Application Support - Palm Beach Gardens, United States - NextEra Energy , Inc.
Description
Requisition ID:79695
Florida Power & Light Company
is America's largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation.
Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability.
Are you interested in becoming a game-changer in the energy industry? Join our world-class team todayPosition Specific Description
NextEra Energy operates Application Support within a single shared services organization called Application Management Services (AMS).
Within AMS Support there is a focused support area for the applications that directly serve our customers including multiple business lines.
The AMS Support Business Analyst will provide functional support for the supported area and assist with the offshore managed services contractors to provide day to day application support.
Individuals will be accountable for the reliability, performance, security, and continuity of IT systems and supported business processes.Responsibilities
Serve as functional support for the AMS supported AMI Business Unit applications.
Provide Lifecycle planning for the supported suite of applications
Will provide first level support for the Managed Services team on escalated issues to L3
Support the Disaster Recovery Operation for the AMS supported area
Transition and update documentation of applications for the AMS supported area
Provide Fault Tree Diagraming to determine single points of failures
Perform Event Management Analysis of the applications with the AMS supported area
Provide Major Incident support during major application triages
Provide Problem Management Analysis on reoccurring and major impacting incidents
Internal (AMS) visibility and status of critical issues and escalations.
Assist with the triage when issues occur within the application portfolio.
Perform ITIL Change management activities and schedule for all performed changes.
Work with Dev/Ops teams on the delivery, integration and transition of projects and deliverables into operational support.
Audit Compliance and Support.
Provides functional influence to the organization to contribute to achieving the company's goals
Ensures high levels of ongoing system and application support in production environments
Vendor management-engage vendor for UIQ and Sensus for planning and issue resolution
Outage scheduling for maintenance/changes
Ensure ticket resolution with strong follow-up, ensuring 24/7 response to P1/P2 tickets
Works with AMS IT leaders to provide overall IT alignment with business strategy
Supports innovative technologies to deliver new ideas that enable business transformation
Assists in establishing functional ideas to help align with current and future business needs
Assist third party functional technical and outsourcing teams to deliver operational support objectives
Ensures processes are conducted in line with applicable standards and company policies
Willingness to work independently and solve issues and escalate when needed
Preferred Qualifications
Bachelor's - Information Systems, Computer Science
Knowledge/experience with 3 tier application architecture
Knowledge and use of Service Now for Incident, Request and Problem management
Knowledge/experience with application and OS lifecycles, including Security Patching
Job Overview
This job analyzes business processes and practices and identifies technology opportunities. Employees in this job design and implement information technology solutions to meet customer needs and business goals and strategies.
Job Duties & Responsibilities
Develops a strong familiarity with business processes that are in their area of business focus
Establishes and manages effective customer relationships with users of business, financial and operations systems, as well as technical team members
Applies analytical skills within functional area to decompose work into manageable value-based units
Responds to requests, identifies conflicts, and makes recommendations where needed
Devises or modifies procedures to solve complex problems
Uses knowledge of business processes to identify interdependencies and functional gaps
Builds strong working understanding of the technical solution being delivered and analyzes and determines failure points in the solution
Contributes to the application testing process (directly or to support end users)
Creates and updates documentation, as appropriate, for selected project framework
Maintains a familiarity with market trends in technology
Performs other job-related duties as assigned
Required Qualifications
High School Grad / GED
Bachelor's or Equivalent Experience
Experience: 2+ years
Preferred Qualifications
None
Employee Group:
Exempt
Employee Type:
Full Time
Job Category:
Information Technology
Organization:
Florida Power & Light Company
Relocation Provided:
No
NextEra Energy is an Equal Opportunity Employer.
Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.
We are committed to a diverse and inclusive workplace.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws.
To request a reasonable accommodation, please send an e-mail to recruiting-, providing your name, telephone number and the best time for us to reach you.
Alternatively, you may call Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
NextEra Energydoes not
accept any unsolicited resumes or referrals from
any third-party recruiting firms or agencies . Please see our policy for more information.
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