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Fort Lauderdale

    Sr Coordinator, Ticket Operations - Fort Lauderdale, United States - Inter Miami CF LLC

    Inter Miami CF LLC
    Inter Miami CF LLC Fort Lauderdale, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    Inter Miami CF is seeking an enthusiastic, self-motivated individual to fill the role of Sr Coordinator, Ticket Operations. The Sr Coordinator will assist with all aspects of the day-to-day operation of the Ticket Operations Department and works closely with the Sr Manager to maintain a professional, organized and customer friendly ticket experience. This position works closely with our Sales and Service departments.

    Requirements:

    Essential Duties and Responsibilities:

    • Manage day-to-day tasks of the ticketing operations department as deemed by the Sr Manager of Ticket Operations and maintain all Ticket Operations policies and procedures.
    • Assist with building season plans, single events, and price codes along with any other Archtics programming needs.
    • Manage the daily/annual ticket mailing with both internal and external parties.
    • Generate audits and reports via Ticketmaster platforms (TM1, Archtics, etc.)
    • Assist Finance department with ticket reconciliation – including payment plan management, balance due audits, and chargeback processing.
    • Oversee and participate in fulfillment of daily ticket orders for all customers.
    • Provide superior professional customer service to patrons and internal and external clients while working alongside the guest service and sales department.
    • Update and maintain ticket database in Archtics system on a regular basis.
    • Oversee matchday preparations and operational duties such as box office sales, customer service, and access control.
    • Recruit, hire, train, and schedule event day ticketing staff.
    • Assist Sr Manager of Ticket Operations with inventory management and ad-hoc projects as necessary.
    • Work closely with all departments for ticketing needs (reports, tickets requests, and general inquiries).
    • Other duties as assigned.

    Qualifications:

    • Bachelor's Degree.
    • Minimum of 2 years of ticketing experience required.
    • Knowledge of Ticketmaster applications (TM1, Host, Archtics, etc.)
    • Proficient in Microsoft Office.
    • Bilingual (English/Spanish) is preferred.
    • Strong communication skills, both verbal and written, and exceptional interpersonal skills.
    • Excellent organizational skills and attention to detail.
    • Ability to work independently and effectively in a high-pressure environment.
    • Must be able to work evenings, weekends, and holidays, as required.
    • Cash handling/reconciling experience.
    • Salesforce CRM knowledge a plus.
    • A passion for fútbol is a plus.
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