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Guest Service Representative
2 weeks ago
Au Bon Pain Boston, United StatesThis position contributes to Au Bon Pain's success by ensuring ABP guest service and cafe standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging se Guest Service, Representative ...
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Registration Services Representative
1 week ago
Partners Healthcare System Boston, United StatesAbout Us · As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass Ge ...
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Client Services Representative
3 weeks ago
Pierre Strand Boston, United StatesAre you looking for your next exciting career move in client services? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for youWe have a fantastic opportunity as a Client Services Representative, for ind ...
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Virtual Service Representative
3 weeks ago
Qonten Boston, United States**Virtual Service Representative** · | Fri, 19 Nov :20:26 GMT · We are looking to hire employees who love engaging with customers, answering their questions, clearing up any possible confusion, and sticking with a customer until their problem is solved and they feel fully satis ...
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Customer Service Representative
3 weeks ago
Megalodon Management Boston, United StatesGrab your life preserver because we are creating some massive waves · in the business consulting industry this summer. The pressure is ON from our top-tier clients and we need an entry-level Customer Service Representative who is just as passionate about our clients success as w ...
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Virtual Service Representative
4 days ago
Qonten Boston, United States**Virtual Service Representative** · - · | Fri, 19 Nov :20:26 GMT · We are looking to hire employees who love engaging with customers, answering their questions, clearing up any possible confusion, and sticking with a customer until their problem is solved and they feel fully sa ...
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Customer Service Representative
5 days ago
Circle K Stores, Inc. Boston, United StatesStore : 1 Sunderland Rd, Whately, Massachusetts 01093 · Availability - Shift/DaysFlexible Availability · Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun envi ...
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Field Service Representative
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Checkpoint Systems Boston, United States**Field Service Representative (Providence, RI)** · Providence, RI, United States · Full-time · **Company Description** · Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss pr ...
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Customer Service Representative
4 weeks ago
Atlantic Group Boston, United StatesA leading insurance company in downtown Boston is looking for a customer-oriented service representative. This person must be able to work onsite 3 days a week. It is a contract position with the potential to convert to a full-time employee. This is an excellent opportunity to sp ...
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Customer Service Representative
3 weeks ago
NR Consulting Boston, United StatesJob Title: Customer Service Representative · Location: Boston, MA 02116 · Position Type: Contract with Possible extension · Duration: 2+ months · Overview : · Customer Service Representative is responsible for by operating key stations by activating a typewriter-style keyb ...
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Guest Service Representative
3 weeks ago
Au Bon Pain Boston, United StatesThis position contributes to Au Bon Pain's success by ensuring ABP guest service and caf standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging service in an energized environme ...
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Client Service Representative
3 weeks ago
Daley and Associates Boston, United StatesClient Service Representative Investment Management- Boston, MA · We are currently seeking candidates for a Client Service Representative opportunity with an industry leading Investment Management firm located in Boston, MA. The Client Service Representative will develop and uti ...
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Client Services Representative
1 week ago
NVA Boston, United StatesBack Bay Veterinary Clinic is passionate about building the ultimate bond and experience between pet parents and our veterinary team. Providing our companion animals with exceptional medical care is what sets us above the rest. · What we are looking for: · A Full-time Client Serv ...
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Customer Service Representative
6 days ago
Polly Boston, United StatesCustomer Service Representative · Job Overview · Customer Service Representative · Join team of professionals that are out to disrupt and transform the insurance and auto retail industries. Polly is looking for a Customer Service Representative to join our Personal Lines Servi ...
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Customer Service Representative
3 weeks ago
Dedham Savings Boston, United StatesAt Dedham Savings, we believe that being here for the journey means supporting our customers every day in a friendly and professional manner every day. While our employees are committed to helping our customers, we are committed to our employees. After all, we wouldn't have made ...
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Customer Service Representative
6 days ago
Amped-up Enterprise, Inc. Boston, United StatesWe at Amped-up Enterprise believe that Customer Service is the core of our business, and our teams are the link and glue of our company. That is why we strive to create an environment where we provide hands-on training, tailored feedback, opportunity, and support to excel and gro ...
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Customer Service Representative
2 weeks ago
Everlight Solar Boston, United StatesEverlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representa ...
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Customer Service Representative
5 days ago
Polly Boston, United StatesCustomer Service RepresentativeJob OverviewCustomer Service RepresentativeJoin team of professionals that are out to disrupt and transform the insurance and auto retail industries. Polly is looking for a Customer Service Representative to join our Personal Lines Service team who ...
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Client Service Representative
2 weeks ago
Daley and Associates Boston, United StatesClient Service Representative Investment Management- Boston, MA · We are currently seeking candidates for a Client Service Representative opportunity with an industry leading Investment Management firm located in Boston, MA. The Client Service Representative will develop and uti ...
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Customer Service Representative
2 weeks ago
Consultive Strategy Group Boston, United StatesJob Description Job Description About Us:CSG is a leading sales and marketing agency dedicated to providing exceptional products and services to our valued customers. We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we are looking f ...
Sr. Client Service Representative - Boston, United States - Brown Brothers Harriman
Description
At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your applicationWhat You Can Expect AtBBH:
If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can.
BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm.
We encourage a culture of inclusion that values each employee's unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind.Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage.
Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
POSITION SUMMARYThe Sr. Client Service Representative (Sr. CSR) serves as a primary contact for clients and internal operational teams. The Sr.CSR provides timely and accurate resolution of internal and client inquiries to ensure exceptional levels of client service are met.
The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for assigned client relationships.
The Sr.CSR operates under less direction than the Client Service Representative and supports the guidance and training of newly hired, less experienced staff.
PRINCIPAL RESPONSIBILITIES1.Client ServiceProactively respond to client inquiries on a daily basisProvide filtering and escalation for client inquiriesParticipate in scheduled client meetings as requestedAssist in activities that support the measurement of Client Service Standards across the various products BBH provides to our clients.
Work effectively with internal departments or third party providers to prioritize client requests, deliverables and issue resolutionExecute reviews of internal reporting for assigned client relationships and escalate issues which may impact client servicing to the Client Service SupervisorParticipate in team based project work and audits2.
Technology ManagementUtilize relevant internal technology solutions to effectively manage client inquiriesIntroduce and familiarize clients with new technology, automation tools and products3.
Risk and ControlWhere required, monitor receipt of all client documentation (tax, Accounting Elections, KYC, account information, authorized signers, etc.) and analyze exposure of missing documentation to BBH/client.
KNOWLEDGE, SKILLS AND ABILITIESEducation level and/or relevant experience(s)BS/BA degree preferably in a business, finance, or accounting related concentration and/or equivalent work experience2 to 3 years of Industry experienceKnowledge and skills (general and technical)Ability to communicate effectively both verbally and in writingAbility to effectively prioritize and resolve client needsAbility to learn and utilize new technologies to research, analyze, and resolve client needsAbility to work quickly and accurately in a deadline oriented environmentAbility to build and maintain internal and external client relationshipsIn-depth knowledge and understanding of various securities options, accounting standards and ongoing regulatory changes requiredStrong ability to apply analytical skills to data, work flows, numeric information and problem solvingOther requirements (licenses, certifications, specialized training, physical or mental abilities required)Comprehensive working knowledge of Microsoft Office productsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.