Disneyland Resort Ticket Administration - Anaheim, United States - Disney Experiences

Disney Experiences

Verified Company

Anaheim, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About the Role & Team
"Let's make some magic" If your three wishes are to enjoy your job, make wishes come true, and merge that with technical skills, Disneyland Resort Ticket Administration may be the place for you. In this position, you will be a system administrator for Galaxy - the software used for managing ticket products.

What You Will Do

This role will assist the project and system improvement work with task-focused goals of design input and user acceptance testing.

You may review data, analyze trends, and provide monthly reports to help leadership make informed decisions for the direction of the team.

You are expected to identify options to reduce or eliminate future issues or control gaps and work with leadership for implementation.

A Day In The Life
You will learn how to configure admission products and work independently on your assigned products.

You will also complete the work needed to move projects forward in the technology space around ticket products, reservations, and the overall Guest Experience.

Most of your products and their configurations as well as the project work are confidential.

Time each day is spent supporting each other with questions and discussions internally as each Cast Member on the team is expected to be a resource and support for each other in product launches, project work, and career growth.

Responsibilities

Troubleshoot and resolve issues stemming from product setup errors or misconfigurations within the ticketing system, partnering with Technology, Operations, or Third-Party vendors
Manage relationships with partners (Technology, Financial Systems, Revenue Management, Pricing, Sales, Marketing, Operations) to provide expertise on ticket product, procedural guidance, and to ensure compliance with ticket and system policies
Serve as support liaison with domestic Ticket Administration partners
Function as point of contact with Technology on any ticketing system that could potentially affect sales through Main Entrance Operations, Digital Technologies, mitigating issues that could negatively affect the Guest experience
Provide procedural education to endusers of the ticketing system including documenting processes
Handle rush requests for ticket programming and constant interaction with numerous departments
Lead scheduled compliance audits to ensure adequacy of controls (including Sarbanes-Oxley)
Support project timelines for all ticketing system enhancements and implementations; work with leadership and Technology to ensure requirements and deadlines are met; work with Operations to ensure successful system rollouts
Maintain confidentiality and support Resortwide and interdepartmental projects by managing, designing, or contributing to system and process enhancements
Contribute to training materials and methods of procedure
Ensure compliance with company guidelines and requirements by implementing and abiding by policies, procedures, and security standards
Manage reports for product importing, exporting, and auditing
Look for areas of opportunity to improve efficiency for the department and strive for consistent processes across the organization
Attempts preliminary analysis of issues including risks and opportunities
Work in a hybridflex work model where a portion of the week may be at the onsite office in Team Disney Anaheim with the remainder remote

Required Qualifications & Skills

Strong critical thinking and problemsolving skills
Ability to work independently in a remote location and to work well in close quarters during onproperty days
Exposure to financial/operational systems like Galaxy or Jira
Basic knowledge or experience in database management
Robust experience with accounting principles, processes, and internal controls
Excellent time management and ability to prioritize work efficiently
Strong ability to multitask while maintaining an attention to detail
Outstanding interpersonal skills
Accepts and applies feedback
Effective written, verbal, and listening communication skills
Proficiency in spreadsheet maintenance and word processing (e.g., Excel, Word, Smartsheet)
Must be available for oncall shifts in evenings, weekends, or holidays as needed and scheduled by leadership role is Non-Exempt and therefore eligible for overtime pay

Preferred Qualifications

Two years of relevant work experience in customer service or project coordination role
Experience with product management, system administration, or technology

Education

Bachelor's degree or equivalent work experience required, Bachelor's Degree in Business, Finance, or Technology preferred

Benefits:

The Walt Disney Company is an equal opportunity employer.

Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Disney fosters a business culture where