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    Data Scientist - San Antonio, United States - United Services Automobile Association

    United Services Automobile Association
    United Services Automobile Association San Antonio, United States

    1 month ago

    Default job background
    Full time
    Description
    Why USAA?
    At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

    We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special

    The Opportunity

    We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Plano, TX or Tampa, FL.

    Relocation assistance is not available for this position.

    This candidate selected for this position will be working on the Distribution & Service Data Science team applying artificial intelligence and machine learning solutions to support a variety of business applications from automating key business processes, to improved routing of phone calls, to better understanding our members needs and the service we deliver. This position will work with a broad range of business partners from product lines to contact center and everything in between.

    Translates business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction. In collaboration with engineering partners, delivers solutions at scale, and enables customer-facing applications. Leverages database, cloud, and programming knowledge to build analytical modeling solutions using statistical and machine learning techniques. Collaborates with other data scientists to improve USAA's tooling, growing the company's library of internal packages and applications. Works with model risk management to validate the results and stability of models before being pushed to production at scale.

    What you'll do:
    • Captures, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business.
    • Develops scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value.
    • Selects the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs.
    • Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework.
    • Composes technical documents for knowledge persistence, risk management, and technical review audiences.
    • Assesses business needs to propose/recommend analytical and modeling projects to add business value. Participates in the prioritization of analytics and modeling problems/research efforts with business and analytics leaders.
    • Contributes to the development of a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data.
    • Translates business request(s) into specific analytical questions, executes on the analysis and/or modeling, and then communicates outcomes to non-technical business colleagues with focus on business action and recommendations.
    • Works closely with Data Engineering, IT, the business, and other internal stakeholders to deploy production-ready analytical assets that are aligned with the customer's vision and specifications while being consistent with modeling best practices and model risk management standards.
    • Maintains awareness of cutting-edge techniques. Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies.
    • Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
    What you have:
    • Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline; OR 4 years of experience in statistics, mathematics, quantitative analytics, or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
    • 4 years of experience in a predictive analytics or data analysis OR advanced degree (e.g., Master's, PhD) in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline and 2 years of experience in predictive analytics or data analysis.
    • 2 years of experience in training and validating statistical, physical, machine learning, and other advanced analytics models.
    • 2 years of experience in one or more dynamic scripted language (such as Python, R, etc.) for performing statistical analyses and/or building and scoring AI/ML models.
    • Experience writing code that is easy to follow, well detailed, and commented where vital to explain logic (high code transparency).
    • Experience in querying and preprocessing data from structured and/or unstructured databases using query languages such as SQL, HQL, NoSQL, etc.
    • Experience in working with structured, semi-structured, and unstructured data files such as delimited numeric data files, JSON/XML files, and/or text documents, images, etc.
    • Experience in performing ad-hoc analytics using descriptive, diagnostic, and inferential statistics.
    • Ability to assess regulatory implications and expectations of distinct modeling efforts.
    • Experience with the concepts and technologies associated with classical supervised modeling for prediction such as linear/logistic regression, discriminant analysis, support vector machines, decision trees, forest models, etc.
    • Experience with the concepts and technologies associated with unsupervised modeling such as k-means clustering, hierarchical/agglomerative clustering, neighbors algorithms, DBSCAN, etc.
    • Experience communicating analytical and modeling results to non-technical business partners with emphasis on business recommendations and actionable applications of results.
    What sets you apart:
    • Experience with Natural Language Processing (NLP).
    • Advanced experience using Python.
    • Model governance and model performance monitoring.
    • Familiarity with Financial Services industry.
    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    What we offer:

    Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $178,480.

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, please visit our benefits page on

    Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

    USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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