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    Customer Coordinator - Houston, United States - IWorkForce Solutions LP

    IWorkForce Solutions LP
    IWorkForce Solutions LP Houston, United States

    1 month ago

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    Description

    Job Description

    Job Description

    Customer Coordinator

    As a Customer Coordinator, you would be responsible for scheduling measures & installs, communicating with customers, contractors, and production staff, maintaining square footage needed for budget, preparing daily packets for measures, production and installs. This role must also handle immediate needs of the customer and accounts.

    Full-Time, Monday-Friday

    • Pay Rate: $18/hr-$20/hr
    • 1st Shift: 8:00am – 5:00pm
    • Benefits: Health, Dental, Vision

    Job Expectations:

    • Ensure measures are scheduled within 72 hrs. of customer-ready date while maintaining the integrity of routes and ensuring volume for business needs are met.
    • Ensure installs are scheduled within 48 hrs. of confirmation date while maintaining integrity of routes and ensuring volume for business needs are met.
    • Monitor measure & install square footage, reporting KPI attainment to management
    • Communicate and coordinate shop follow-up and expedite orders when needed.
    • Participate in and interact with internal teams on a regular basis to ensure timely response to customers/orders.
    • Maintain CRM updated with all customer changes/notes.
    • New packets for production are supplied by shop's daily deadline.
    • Assist customers with in-shop slab viewing and layouts.

    What you need to succeed

    EXPERIENCE
    Required:

    • +1 years of customer service experience in a call center environment.
    • Ability to pass a background check

    Desired:

    • Experience scheduling/routing appointments and managing multiple schedules.

    EDUCATION
    Required:

    • High School Diploma/GED

    KNOWLEDGE
    Required:

    • Customer Service Etiquette
    • Knowledge of Customer Relationship Management System (CRM)
    • Proficiency in Microsoft Office (Excel, Outlook, etc.)

    Desired:

    • Experience working with subcontractors.
    • Bi-lingual (Preferred)

    SKILLS
    Required:

    • Communication: Oral & Written. Capacity to interact with customers in a pleasant and articulate manner.
    • Capacity to multitask
    • Ability to work independently
    • Strong organization

    PREFERRED BEHAVIORS
    Required:

    • Detail Oriented
    • Influence/Motivation
    • Team Work
    • Initiative

    What we do offer

    You will join a company:

    • With an international mindset and presence in 100+ countries.
    • In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.
    Company DescriptioniWorkforce Solutions is a family oriented company with an amazing staff. As a team we're always looking for ways to promote internal growth, and find solutions for our clients and customers personnel needs. Our team comes from a humble background's of hardworking Texans always hunting for good opportunity's.

    We look forward to having you join our team

    Company Description

    iWorkforce Solutions is a family oriented company with an amazing staff. As a team we're always looking for ways to promote internal growth, and find solutions for our clients and customers personnel needs. Our team comes from a humble background's of hardworking Texans always hunting for good opportunity's.\r
    \r
    We look forward to having you join our team

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