- Competitive Compensation + Bonus Opportunities: We believe in rewarding hard work and dedication. In addition to competitive base pay, our employees have opportunities to earn bonuses, recognizing their contributions to our shared success.
- Comprehensive Benefits from Day 1: We prioritize your well-being. From the moment you join Kingspan Insulation, you'll have access to a comprehensive benefits package that includes medical, Health Savings Account (HSA), Flexible Spending Account (FSA), dental, vision, supplemental insurances, short-term disability, long-term disability, life insurance, and identity theft protection. We understand the importance of financial security and peace of mind for you and your family.
- 401k Plan with Generous Match: Secure your financial future with our 401k plan, which includes a 6% company match, and an additional 2% annual contribution, ensuring your retirement savings grow steadily.
- Work/Life Balance: Achieving a balance between work and personal life is essential. At Kingspan Insulation, we promote a work schedule that provides ample time to enjoy life outside of the workplace.
- Advancement and Professional Growth: We're dedicated to your long-term success. With well-defined growth plans in place, you'll find numerous opportunities to increase your responsibilities, broaden your skillset, and advance within the company as we continue to expand.
- Collaborate with Marketing & Sales to supply technical information required for creation of literature (Product Data Sheets, EPDs, Sustainability content, technical letters, white papers, etc.) and capturing project opportunities
- Provide technical support & correspondence on product use, compatibility, troubleshooting, compliance, warranty questions and other related subjects
- Support design, specification & installation efforts with Mechanical Engineers, Design-Build GCs & Mechanical Contractors
- Provide thermal and dewpoint calculations, drawings, certifications
- Develop and improve tools such as air leakage and energy consumption calculators to help communicate product value proposition
- Maintain installation guides and provide best practice solutions through continued learning
- Lead product testing & technical performance documentation efforts to maintain compliance with industry & Kingspan requirements.
- Advance Sustainability & Innovation initiatives, such as LEED compliance and embodied carbon reduction
- Establish appropriate involvement with relevant industry associations (i.e., ASHRAE, SMACNA, MCAA, NIA) to stay current on evolving design & performance requirements
- Provide in-field & virtual support to address product education, fabrication, installation, jobsite inspections and other technical needs by Fabricators, Mechanical Contractors, and other key influencers
- Remain compliant with the Code of Conduct and Policies which includes the Product Compliance Policy.
- Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations and market demands.
- Responsible for all tasks to achieve compliance goals and demands of Compliance Management System.
- Must raise concerns related to the Compliance Management System to their supervisor, manager, any member of the Leadership Team, or through the confidential whistle blower service.
- Fluid mechanics and thermodynamics knowledge
- Understanding of principles of Heat Transfer & Psychrometrics
- Ability to gain an in-depth understanding of product features and benefits.
- Experience with HVAC & mechanical insulation would be a plus.
- Strong organizational skills; attention to detail; ability to multi-task and prioritize.
- Strong communication skills, effective interpersonal and conflict resolution skills.
- Experience and proficiency with business computer applications (Microsoft Office).
-
Application support Lead
5 days ago
LTIMindtree Atlanta, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
-
Lead IT End-User Support
5 days ago
BlueSky Resource Solutions Atlanta, United StatesREQUIRED · 5+ years of IT Support Tier 1 & Tier 2 troubleshooting experience, ideally through ServiceNow ticketing system. · Previous experience acting in a Team Lead capacity. · Previous experience with C-suite communication. · Strong experience troubleshooting basic PC trouble ...
-
Application support Lead
6 hours ago
LTIMindtree Atlanta, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to ...
-
Lead IT Support Specialist
1 week ago
Arco Dbi Atlanta, United States**Lead IT Support Specialist** · CAROUSEL_PARAGRAPH · Atlanta, Georgia · Technology · 4117 · ** Share Job** · ** Job Description** · **ABOUT YOU** · **WHAT WE CAN OFFER YOU** · We are dedicated to the well-being of our associates and are proud to be consistently recogniz ...
-
Lead, Field Support
2 weeks ago
Waste Management Alpharetta, United States Full timeAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. · I. Job Summary · Under moderate sup ...
-
Lead Desktop Support Engineer
1 day ago
TIER4 GROUP Atlanta, United StatesJob Description · Job DescriptionWe are in search of a Desktop Support Engineer with strong leadership and mentorship qualities to join a growing Service Desk team. If you thrive in fast-paced environments, have strong desktop support skills with imaging, patching and application ...
-
Customer Support Team Lead
1 week ago
Bitcoin Depot Atlanta, United StatesJob Description Job Description Bitcoin Depot is looking for a Customer Support Team Lead with knowledge of cryptocurrency to lead our customer support team. The hours for this role would be either 10am-7pm EST or 11am-8pm EST (depending on the candidate's preference) Sunday-Thur ...
-
Customer Support Team Lead
2 weeks ago
Bitcoin Depot Atlanta, United StatesJob Description · Job DescriptionBitcoin Depot is looking for a Customer Support Team Lead with knowledge of cryptocurrency to lead our customer support team. The hours for this role would be either 10am-7pm EST or 11am-8pm EST (depending on the candidate's preference) Sunday-Thu ...
-
Customer Support Team Lead
1 week ago
Bitcoin Depot Atlanta, United StatesJob Description · Job Description · Bitcoin Depot is looking for a · Customer Support Team Lead · with knowledge of cryptocurrency to lead our customer support team. The hours for this role would be either 10am-7pm EST or 11am-8pm EST (depending on the candidate's preference) ...
-
Network Support Engineer Lead
5 days ago
Georgia Tech Atlanta, United StatesApply for Job Job ID 273427 · Location Atlanta, Georgia · Full/Part Time Full-Time · Regular/Temporary Regular · Add to Favorite Jobs Email this Job · About Us · Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitm ...
-
Team Lead Support Manager US
1 week ago
RELEX Solutions Atlanta, United StatesWe are now looking for a full-time Support Manager to join our RELEX family in Atlanta, GA. The RELEX Support organization is a global function helping our customers, partners, and colleagues to use our products and services. The Support Team is distributed to smaller teams aroun ...
-
Lead Workday Application Support Consultant
5 days ago
Voya Financial Atlanta, United StatesTogether we fight for everyones opportunity for a better financial future. We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyones access to opportunitie Support, Application, Consultant, ...
-
Technical Support Lead
3 weeks ago
Kingspan Insulation Atlanta, United StatesOverview: · Join the · Kingspan Insulation · team, an industry-leading manufacturer of innovative insulation solutions. We are committed to providing architects, specifiers, and contractors with high-quality, innovative products supported by technical expertise and customer ser ...
-
Lead Product Support Representative
4 days ago
UKG (Ultimate Kronos Group) Alpharetta, United StatesCompany Overview · Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative proble ...
-
Lead Product Support Representative
1 week ago
VetJobs Alpharetta, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS · - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military S ...
-
Sr. Technical Support Lead
3 weeks ago
Cognizant Atlanta, United States Full timeSr. Technical Support Lead · Cognizant's Digital Engineering practice is seeking a highly qualified Sr. Technical Support Lead with 10+ years plus experience developing and building high-performing, scalable, enterprise applications. You will be part of a digital software team th ...
-
Faire Inc Atlanta, United States**Senior Customer Support Team Lead** · at Faire Atlanta, GA **About Faire** · Faire is an online wholesale marketplace built on the belief that the future of retail is local. There are over 1M independent retailers in the U.S. and Canada doing more than twice the revenue of Wa ...
-
CDL A Lead Support Driver
2 weeks ago
Denali Water Solutions LLC Atlanta, United States**MUST BE ABLE TO TRAVEL** · Class A Lead Support Driver - Southeast Region (North Carolina, South Carolina, Georgia) · Elevate your career as a CDL driver with Denali (Organix) the trailblazer in the waste recycling industry. With our expansive reach spanning 46 states and servi ...
-
Lead Customer Support Specialist
3 weeks ago
The EverRest Group Atlanta, United StatesWelcome to The EverRest Group, where innovation meets impact in the HVAC industry Are you ready to be the maestro orchestrating success for HVAC contractors? Join us as our Lead Customer Support Specialist - Host and become a key player in transforming the HVAC landscape. · We d ...
-
Support Engineering Lead
4 weeks ago
Equifax Alpharetta, United StatesEquifax is seeking creative, high-energy and driven · software engineers · with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge ...
Technical Support Lead - Atlanta, United States - Kingspan Insulation
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
OverviewJoin the Kingspan Insulation team, an industry-leading manufacturer of innovative insulation solutions. We are committed to providing architects, specifiers, and contractors with high-quality, innovative products supported by technical expertise and customer service which is unsurpassed in the industry.
At Kingspan, we're on a mission to improve building performance and contribute to a more sustainable future for our customers and the environment. Our insulation products have the ability to help lower the built environment's carbon footprint: 164 million tons of CO2 will be saved over the life of our insulation systems sold in 2020 which is enough to power a major airline for 15 years
What makes Kingspan Insulation special is our ability to blend the advantages of a multinational corporation with the close-knit ambiance and personal relationships often found in smaller businesses. Our work culture is vibrant, inclusive, and welcoming, creating an environment that fosters growth and encourages teamwork. As a valued member of our team, you can look forward to a host of benefits and opportunities, including:
Join us, and together, we'll build a brighter and more sustainable future.
The Technical Lead will serve in a capacity to elevate capabilities & services for our KoolDuct System, a premium performance, pre-insulated ductwork solution offering benefits such as reduced installation time, low weight, space savings, and energy efficiency. Reporting to the Technical Services Manager, this integral team member will advance our value creation initiatives, by substantiating performance with testing and documentation that is compliant with Kingspan & industry requirements. This individual must have a keen ability for evaluating complex technical situations, deriving workable solutions and executing plans to deliver results for sustaining solution relevance and driving innovation. Key strategic deliverables include leading by influence for enrollment of internal & external resources, developing collaborative relationships with colleagues across the business and raising awareness around industry trends and requirements.
Key Duties Include
Essential duties are interpreted as being descriptive and not restrictive in nature. Other duties may be assigned.
Support all technical related items pertaining to KoolDuct System including but not limited to:
Education and/or Experience: Requires a bachelor's degree in Engineering or Physical Science from an accredited university plus at least 3 years of demonstrated experience in providing technical support, facilitating testing & authoring related documentation for building material products.
Must have:
Language Skills: Ability to read and interpret documents such as operating instructions, and procedure manuals. Ability to write complex reports and correspondence. Must be able to communicate orally and written in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Ability to apply concepts of basic algebra and geometry. Ability to forecast accurately.
Reasoning Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in non-standardized situations.
Certificate/License: Valid driver's license with record clean enough to be acceptable to our insurance carrier.
Equal Employment Opportunity Policy
Kingspan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.