Night Manager - Hollywood, United States - Loews Hotels & Co.

Loews Hotels & Co.
Loews Hotels & Co.
Verified Company
Hollywood, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style.

Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.

Job Specifics

  • Assists with the coordination of all aspects of curbside checkin
  • Assists with the coordination of the exceptionally friendly, professional and seamless reception, registration, rooming and account settlement for all hotel guests
  • Ensures the satisfaction of all guest requests and the resolution of all complaints received by the Guest Services Team
  • Assists with the development and updating of guest rooming procedures
  • Assists with the development and management of repeat guest and VIP service programs
  • Ensures adherence to all hotel cashier and credit policies
  • Monitors cashier accuracy and over and short data, taking action and providing additional training as necessary
  • Monitors hotel Credit Limit Report on a daily basis, ensuring timely payments on accounts
  • Assists in establishing and ensuring adherence to all Loews Hotels Star Service Standards
  • Evaluates changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
  • Works closely with the VIP Services Manager to coordinate VIP arrivals/departures
  • Interacts frequently with guests to ensure total satisfaction with hotel services
  • Assists in recruiting and interviewing all Guest Services staff
  • Provides training for all Guest Services employees
  • Ensures adequate training of all Guest Services staff to take afterhours reservation calls
  • Evaluates individual employee performance, determining improvement and training needs and advancement requirements
  • Familiar with and able to troubleshoot problems with following systems: key encoding, call accounting, inroom movies, video checkout, electronic data capture, PMS interface control
  • Reviews/maintains daily payroll reports/records, maintaining labor costs within forecasted budgetary guidelines
  • Coordinates hotel participation in Loews First and other corporate marketing programs
  • Monitors the occupancy status of all dueout rooms
  • Maintains accurate records detailing hourly house counts
  • Reviews Group Resumes and Billing Profile information, ensuring communication of all necessary information to Guest Services personnel
  • Oversees the preblocking of rooms for VIP's and guests with special requests
  • Works with Conference Managers and Sales Managers to satisfy all special group requests
  • Preregisters special guests and maintains uptodate system status
  • Assists in ensuring the provision of all appropriate information and collateral materials to package guests
  • Assists in ensuring optimal communication and exchange of information with Concierge
  • Assists in ensuring accurate communication of information to guests regarding all hotel facilities and operating hours
  • Coordinates and oversees group remote checkins
  • Ensures the clean and excellent condition of front drive, lobby and Front Desk area
  • Attends appropriate meetings and seminars
  • Maintains inventories of office supplies
  • Other duties as assigned
General

  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

Qualifications:


  • Bachelor Degree in Hospitality Management or related field or equivalent experience
  • Minimum five years hotel operations management experience
  • Extensive knowledge of all hotel departments. Excellent communication skills oral and written
  • Excellent guest service skills
  • Strong leadership skills
  • Knowledge of computer programs used in property management
  • Ability to work flexible schedule to include weekends and holidays
Salary range for this position, based on experience, is $64,480.00 to $76,200.00.
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