Certification Specialist - Quincy, United States - Quincy Community Action Programs, Inc.

Description

SUMMARY:


ESSENTIAL DUTIES & RESPONSIBILITIES:

• Match incoming documentation to appropriate applicant file. Perform data entry to update client computer file and make appropriate eligibility determination (certification).
• Maintain current and detailed knowledge of QCAP and Energy program guidelines, eligibility requirements and regulations in order to respond directly client inquiries, and make appropriate eligibility determinations.

Provide support to Program Director on a variety of additional projects/programs which may include:
b) Assist with emergency phone authorizations and provide phone coverage for Fuel Assistance reception area.

c) Assist with the release and processing of Home Weatherization Assistance Program (HWAP) Clean & Tune program.

d) Assist with Energy Conservation Programs scheduling, payments, conducting eligibility screening, making program payments, and developing client notifications;
e) Assisting with calculation and data entry of program payments;
f) Performing clerical/support duties as needed, specifically in assistance to Weatherization Program in the form of scheduling audits and data entry.

• Perform additional duties as determined by the Program Director.

SUPERVISORY RESPONSIBILITIES:

None.


QUALIFICATIONS/SKILLS:

• A High School Diploma or equivalent.
• Minimum of two years' experience in human or customer services, or related field.
• Ability to understand and interpret complex government guidelines and regulations.
• Ability to calculate client income with accuracy and completeness.
• Strong communication and interpersonal skills.
• Ability to lift, push or pull office files, supplies, and equipment up to 10 lbs.
• Commitment to and ability to work on behalf of low-income customers.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee is regularly required to sit, stand, walk, talk and hear. Ability to lift 10 pounds unassisted. Specific vision abilities required by this job include close vision, use of computers and paperwork.


Pay:
From $17.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location:
In person