Patient Enrollment Representative - Sterling, United States - Mosaic Pharmacy Service

Mosaic Pharmacy Service

Verified Company

Sterling, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Patient Enrollment Representative
Patient Enrollment Team - Sterling, Virginia (Remote)

Patient Enrollment Representative

Medicines are powerful—they can prevent and heal disease, but they can also be costly, ineffective or even harmful if not prescribed and taken correctly.

The team at Mosaic Pharmacy Service is helping people get more from their medicines.

Mosaic Pharmacy Service provides comprehensive pharmacy care to medically complex and vulnerable seniors. We provide a patient-focused, pharmacist-driven care model in collaboration with health systems, assisted living facilities and health plans.

Our goal is to help our patients feel better about the medications they take every day by simplifying medication regimens, improving adherence, and driving positive outcomes.

Mosaic is looking for caring, motivated, and creative individuals to join our team for an innovative new career opportunity.

Job Overview

As a Patient Enrollment Representative, you are a great communicator who is energized, empathetic, and ready to serve at the front line of helping seniors and their caregivers.

In this role, you'll interact by phone with prospective patients who are interested in learning more about Mosaic and how to enroll.

You will be responsible for clearly communicating the value of our service to patients who may ask general questions, request specific information, or need assistance with issues.

This role requires strong communication and listening skills that demonstrate compassion and empathy.

This is a chance to join a highly motivated team that makes a difference in the lives of people every day.

This position is a remote work arrangement.

Primary Responsibilities

Make an average of 100 calls a day (outbound/inbound) to prospective patients using call center technology to educate, inform, and answer their questions about the services, enroll patients in the services, and schedule an onboarding call with a pharmacy technician
Describe Mosaic Pharmacy Service in a way that is both compelling and easily understood using an approved script provided by Mosaic
Assist prospective members during the enrollment process to understand the commitment and steps to becoming a Mosaic patient
Present a positive, professional and enthusiastic approach while on calls
Meet goals set by the department (ex: outbound dials, average appointments scheduled per day, schedule adherence, quality targets etc.)
Escalate patient complaints or concerns to the appropriate supervisor
Track patient data in Mosaic technology, observing all patient confidentiality laws and guidelines
Accept inbound calls, field caller questions and complete call accordingly
Make followup calls to patients who need to be rescheduled, confirm appointments, etc.
Possess and demonstrate knowledge of Mosaic to maintain positive interactions with patients and to provide accurate responses
Regularly practice discretion and empathy while working with patients' sensitive/confidential information
Utilize Mosaic's technology to document conversations and schedule patients' enrollment call
Use excellent written, verbal, listening, and interpersonal communication skills to convey correct information, manage difficult conversations, and represent Mosaic's standards of conduct to internal and external parties
Compose and execute on digital messaging to patients to support the enrollment and onboarding process to ensure completion
Follow all required scripting, process, and procedures
Work closely with Prescribers' offices to review status of their patients and support their onboarding

Skills/Abilities

Ability to adhere to a fixed, daily schedule including start, breaks, lunch and end times
A desire to work in an efficient, resultsoriented outbound/inbound call center environment
Ability to maintain a highvolume call experience while working in a metricsdriven environment
Ability to adhere to standard scripts
Ability to effectively collaborate with others and embrace teamwork
Attention to detail with proven written documentation skills
Intermediate use of Microsoft Office and ability to learn new software skills
Ability to work from home and handle Inbound and Outbound calls in a continuous manner through the work day
Understand and work to deliver daytoday call center metrics and goals
Knowledge of health insurance industry and HIPAA guidelines
Strong communication skills that are friendly and conversational in nature
Accurate data entry capabilities and strong organizational skills required

Education

High School Degree or GED Equivalent is required

Experience

At least 1 year of call center, physician office, or customer service experience is required; this can be combined with at least oneyear office experience

- Prior experience with CRM systems, data entry skills, enrollment communications, quickly learning online management software platforms while multi-