Operations Manager - Northampton, United States - River Valley Market Llc

Description

River Valley Co-op Our Mission:River Valley Co-op staff members are all empowered ambassadors for our cooperative's mission of creating a just marketplace that nourishes the community.

Cooperative values and the larger cooperative movement inspire us to work together for a more sustainable and just future.

As a team, we work to leverage our grocery retail's economic impact for positive social change in the food system, our environment, and our community.

We are committed to social justice and developing our anti-racism and multicultural skills throughout our organization.

Our cooperatively-owned business values working together in partnership with our local food producers, other vendors and service providers, community organizations, employees, and our customers to serve our community food needs in ways that sustainably support our mutual needs and aspirations.

We prioritize building and sustaining our business operations capacity to generate positive impacts for our employees, business partners, customers, local economy, the common good of our community, and the environment.

Our friendly store operations specializing in fresh, local, organically grown, and natural foods, builds community resilience and grows our local economy.

We work hard and have fun doing it, act with honesty, kindness, and respect, and strive to improve every day.

Position:
OPERATIONS MANAGER**Full-time. Requires open availability, including evenings and weekends.


Status:
Reports to Store Manager

Supervises Operations Assistant Managers & Receivers


Pay Level:
IX, exempt.


Location:
Northampton, MA


Purpose:

The Operations Manager supports the Store Manager and overall co-op management of their store operations through the effective supervision of the Operations team staff and overall store.

The Operations Manager's work supports the Store Manager in the stewardship of River Valley Co-op's overall mission of creating a just marketplace that nourishes the community and meets its triple bottom line goals of people, planet, and prosperity through the daily operations of our community-owned cooperative grocery business.

The Operations Team provides daily store supervision to support growing sales by ensuring welcoming customer experiences and effectively meeting their needs, ensuring product quality and safe food handling, customer and workplace safety, and the effective direction of staff to meet store standards and financial goals.

They will partner with Facilities Management to ensure the physical plant and equipment of the store are in good working order and maintained regularly.

In the role of Manager-on-Duty, they and their team will have a strong sales floor presence, excellent communication skills, and work in partnership with the Managers and Staff to ensure stewardship of the store operations to meet the values, mission, and goals of the co-op through

• Ensuring retail excellence that provides a shopping experience that welcomes, delights, and meets customers' needs with an abundance of fresh local and organically grown foods and authentically friendly, engaging customer service.
• Building workplace teamwork for operational knowledge, skills, productivity, and empowerment.
• Building community and making the store a vibrant community hub.
• Managing operations for the safety and security of the staff, customers, and Coop property.
• Overseeing the maintenance of Coop property and equipment.
• Attention to ensuring store operations meet financial priorities.

Essential Duties & Responsibilities

CUSTOMER SERVICE

It is the primary responsibility of every Co-op employee to serve our customers with a friendly, welcoming shopping experience by using excellent customer service skills.

This responsibility includes but is not limited to, attention to acknowledging customers with eye contact, a smile, and a friendly greeting, seeing and engaging customers with offers of help when body language shows they may be looking for something or need information or assistance

The operations manager and operations team have a leadership role in setting this tone in the store by example and supportive coaching and corrective action as needed.

When conflicts arise the Operations Management team is responsible for providing support through de-escalation and active listening as appropriate and using the code of conduct to address issues as appropriate.

STORE OPERATIONS

• Support the Store Manager in the stewardship of ensuring that the daytoday operations of the store have effective supervision to meet all store operations goals for the customer experience, workplace standards and culture, triple bottom line organizational goals, and compliance with policies and legal requirements.
• Manage the store operations team to effectively support the Store Manager in the stewardship to ensure daily store operations are effectively supervised and managed to amplify River Valley Coop's brand both externally and