Admissions Coordinator - Stockton, United States - O'Connor Woods

Description

JOB SUMMARY
The Admissions Coordinator facilitates the admission of residents to O'Connor Woods Meadowood SNF.

The Coordinator also provides administrative support for those admissions as well as coordinating internal marketing activities, and front desk administrative support.

ESSENTIAL JOB FUNCTIONS

Admissions
A. Works with O'Connor Woods Admissions team to facilitate admission of residents. Prepares admission information for distribution to appropriate staff members.

B. Coordinates placement of resident with facility staff.

C. Conducts facility tours, discusses admission with families, conservators, clients, and case managers as needed.

D. Assures the completion of the Admissions Packet with resident and/or family. Makes certain that documentation is thorough, timely, and complete.

E. Provides resident and/or resident representative with required admission documents and ensures that the facility receives the necessary documents on admission (i.e. doctor's orders, physician selection, acute transfer data, etc.).

F. Documents pertinent information related to admissions.

G. Prepares and distributes weekly, monthly and quarterly reports as well as census information reports to the Admissions team.

H.

Provides direct support to other departments as needed including but not limited to reports, communication with residents and families as needed.

Customer Service/Front Desk
A. Offers assistance to clients in a timely manner; call lights, telephones, requests, etc.

B. Takes the initiative to resolve client concerns or confirms that the appropriate party resolves the concerns.

C. Makes referrals to the appropriate supervisor of resident's needs.

D. Greets all customers and vendors.

E. Answers and directs phone calls to the appropriate member on the team.


Marketing/Customer Relations
A.

Promotes positive client relations programs and assists in the education of families and residents about the facility services and staff to support their needs.

B. Serves as a member of committees whose purpose is to enhance resident and community relations.

C. Participates in special events and presentations targeted at internal marketing education.


QUALIFICATIONS:


Training and Experience:
A minimum of two years experience in long term care facilities and/or program is desirable. Basic computer skills required.


Job Knowledge:
General knowledge of principles of nursing care and human relations. Some knowledge of reimbursement and public assistance programs helpful.