Customer Support Specialist - Athens, United States - Stellar Innovations

Stellar Innovations

Verified Company

Athens, United States

1 week ago

Posted by:

Michael Johnson

beBee Recruiter

Description

About MakerVerse GmbH:
We are creating a new digital platform in the field of additive manufacturing. Our main philosophy is to bring together passionate individuals with the challenges of the future. We do not believe in rigid job descriptions or resumes, but instead seek diverse personalities who bring their talents, inspirations, and pioneering mindset to the table.

What do we offer?

Well-connected offices in Berlin (Prenzlauer Berg)
Room for development based on your performance and individually tailored development goals
We enjoy spending time together and foster team spirit through regular company events
We support remote work based on individual needs
Subscription for fitness with Urban Sports Club
Transportation benefits for BVG company card
30 days of vacation
Free drinks in the office
Pet-friendly office

What can you expect?

You will respond to customer inquiries via phone, email, and live chat, providing timely and professional solutions
You will troubleshoot and resolve customer issues and complaints, utilizing the ticketing system for efficient tracking and follow-up
You will provide detailed guidance to customers, particularly to improve their self-sufficiency in using our customer portal
You will conduct thorough follow-ups with