- Assist customers with using ticketing software (i.e. Ticketmaster HOST, Archtics and others as required) and processing ticket purchases through various methods including cash, credit, debit, and vouchers.
- Assist with will-call and guest list management. Check identification and distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
- Answer telephone inquiries related to show and ticket information. Provide guidance with venue and/or event information, accessibility, ADA requests, etc.
- Resolves guest complaints within the scope of authority, otherwise referring the guest to the Box Office Manager for assistance.
- Notifies supervisors and/or security of any unusual events, circumstances, missing items or alleged thefts.
- Work proficiently in a fast-paced, busy environment.
- Accurately reconcile sales and will-call receipts. Provide sales and ticketing information to the accounting and operations teams as needed. Assist with show settlement as necessary.
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 1-3 years of related work experience
- Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
- Must have cashiering experience: cash handling, processing credit/debit transactions, and vouchers; reconciling tills and balancing transactions in compliance with cashiering policies
- Proficient in Microsoft Office, specifically Excel and Word
- Excellent communication and customer service skills with the ability to work in a fast-paced environment
- Previous experience working on a venue ticketing platform preferred
- Previous experience working in events and knowledge of the music industry preferred.
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