Clinical Applications Specialist, Pharm - Boston, United States - Massachusetts General Hospital(MGH)

Massachusetts General Hospital(MGH)

Verified Company

Boston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Clinical Applications Specialist, Pharm
GENERAL SUMMARY/ OVERVIEW STATEMENT

PRINCIPAL DUTIES AND RESPONSIBILITIES

This role carries primary point of contact duties (coordination of systems activities and communications) for the technologies overseen by the Pharmacy IS team, which includes tier 1 support for Epic Willow and Willow Inventory, Omnicell Automated Dispensing Machines, IVx Workflow Solution, Central Pharmacy Carousels, and two Repackaging Applications and associated machines.

Integral duties and responsibilities of the position include:

Monitoring and maintaining integrity of pharmacy systems to ensure effective daily operation and compliance with IT standards and regulatory policies. This includes collaborating with IS Pharmacists for medication list administration, drug library maintenance, barcode administration troubleshooting and pharmacy billing reconciliation support.
Managing Clinical Business Analyst (CBA) activities in the support of Epic Willow/Willow Inventory.
Leading postEpic upgrade support/huddles.
Recognizing, communicating, and escalating concerns in a timely manner.
Evaluating safety reports from the systems perspective to determine the feasibility of implementing a systembased solution for improving or mitigating the identified problem.
Collaborating with clinical, operational, and investigational research teams to gather requirements and develop specifications for systems development/build.
Contributing to preparation of testing scripts and materials and performing unit, functional, regression, and integrated testing tasks related to software and hardware upgrades.
Preparing and presenting project status updates, ad hoc reports, system demonstrations and training materials to department leadership and/or staff.
Assisting with end user training for all pharmacy computer systems and automation.
Participating in the development of policies and procedures for pharmacy technology and automation, including downtime procedures.
Attending weekly team meetings to discuss team and project related activities, systems issues, change requests, department updates.
Participating in department, interdisciplinary and enterprise meetings as Pharmacy IS representative.
Providing guidance, training, and preceptorship to a diverse range of individuals, including pharmacy staff, residents and students.
Providing Pharmacy IS cross team coverage for basic support needs.
Allocation of Time
60% Systems Administration, Maintenance, Support
20% Project Work (analysis, planning, testing, deployment)
10 % Assessments, Requirements, Design and Collaboration/Communication
5% Documentation (development of technical artifacts; designs, diagrams, workflows, specifications, tip sheets)
5% Professional Development/Department Activities

SKILLS & COMPETENCIES REQUIRED

Knowledge of applicable state and federal laws and regulations.
Knowledge of SDLC
Knowledge of technical basics and software interfaces (HL7).
Knowledge of enterprise ticket systems; ServiceNow preferred.
Knowledge of Crystal Reports.
Excellent interpersonal skills; strong oral and written communication skills; attention to detail.
Ability to communicate well, and timely, with people at all levels of a large organization—hospital, corporate departments, and outside vendors.
Ability to prioritize and handle multiple tasks in a demanding work environment and meet deadlines.
Ability to work independently and collaborate with a team.
Ability to effectively conduct small meetings, both formal and informal, in person or via video conference.
Ability to understand pharmacy processes and read, analyze, and interpret pharmacy system data.
Ability to effectively present information and respond to questions from colleagues, groups of managers and/or clients.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to contribute to small and major project plans, including identification of tasks, dependencies, resources, and timelines.
Ability to lead Pharmacy IS components of projects, taking ownership and accountability of the project's success.
Ability to understand and follow change management processes.

EDUCATION

Required:

High School diploma or GED equivalent

Preferred:

Bachelor's degree.

Field of Study/Additional Specialized Training:
Computer Science, Information Systems, or Healthcare related field preferred

EXPERIENCE

Required: