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    Field Service Engineer - San Antonio, United States - IPSEN

    IPSEN
    IPSEN San Antonio, United States

    1 week ago

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    Description


    Job Type Full-timeDescription Ipsen is a Drug Free Workplace The Field Service Engineer role is a remote position servicing Dallas, San Antonio, and Houston vicinities.

    Travel up to 90% of the time and must have a home base within close proximity to service the assigned market.

    Plans and coordinates assignments as directed by the HUB Lead. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.

    Essential Duties and Responsibilities Identify technical issues of heat treatment equipment at the customer siteExecute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc.

    Document performed service jobs and record possible warranty claimsIdentify and promote up-/cross-selling potential for services of heat treatment equipment at the customer siteIdentify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer siteAct as first point of contact for customers with existing service contractsPlan and schedule service jobs in coordination with the HUB LeadAccurately and timely record hours work and job assignments within the time & attendance system.

    Accurately and timely submit expense reports for review and approval.
    Works safely and follows all Ipsen safety protocols and policies.

    RequirementsKnowledge, Skills and Abilities Possess knowledge of the heat treatment industryPossess knowledge and ability to maintain heat treatment equipmentVery good verbal and written communication skills (internal as well as external)High level of customer orientation and customer service mentality.

    Possess strong mechanical and electrical aptitude and skills.

    Knowledge of basic computer operations (EX:
    MS Office, ERP, CRM type systems)Ability to promote a professional appearance and represent Ipsen positivelyAbility to promote cross-selling opportunitiesPossess good problem solving and troubleshooting skills with hands-on mentalityAbility to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferredAbility to maintain a valid driver's license and possess the required automobile insurance coverage as stated in the Ipsen Travel PolicyAbility to travel as required via automobile, airplane or other means.

    Education and Experience High School Diploma or GED equivalent required5+ years of related industrial equipment operation and/or maintenance experience required, preferred in the heat treatment industry and/or completion of an intensive industry training program.

    Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience a plus.
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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