Part Time Hotel Front Desk Clerk - Winchester, United States - Hawkeye Hotels

Hawkeye Hotels

Verified Company

Winchester, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

Front Desk Agent

Schedule outline IMPORTANT

We are looking for someone with a very open schedule, while the schedule will always be posted for 2-3 weeks out we are looking for those who do not mind being scheduled 2 days per week or less

Evening availability is a must for this position.

Perfect with those who are in college We are additionally open to 4 hours shifts as well

Experience is NOT necessary, we would love the opportunity to introduce you to the hospitality industry

We are looking for a Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

The Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all checkin and checkout tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Perform other duties as assigned by management

Skills