Personal Banker I - Torrance, United States - UNIFY Talent Acquisition

UNIFY Talent Acquisition
UNIFY Talent Acquisition
Verified Company
Torrance, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

As a
Member Service Specialist, you'll help UNIFY's credit union members safeguard their assets**
At UNIFY, you matter and are supported, because your success is integral in the overall success of the team and experience of our members.

Our members are the priority. As a Credit Union we are not driven by profit margins and stock prices (like other financial institutions ).

We are all about making sure that our members get the knowledge and assistance they need. The Member Service Specialists work directly with members to do just that

Daily, you will

  • Listen to understand members' needs.
  • Resolve member issues regarding their existing financial products (checking, savings, credit cards, loans, etc.).
  • Provide solutions based on training and available resources.
  • Build upon concepts and become a trusted expert.
  • Have passion to help and compassion to understand.
  • Work in various platforms within the branch.

What you will get from us:

  • Competitive pay: Base wage starts at $21 per hour.
  • A clearly defined career path with promotion opportunities based on your performance.
  • Three weeks of jobpreparedness training
  • A leadership team committed to motivation and a positive environment.
  • A culture of inclusivity, belonging and fairness
  • Health benefits, PTO, tuition reimbursement, 401K, and health and wellness incentives
  • Bilingual and weekend hourly pay differential, where applicable.

What we need from you:


  • Passion for helping people and an empathetic ear to our member's needs.
  • Thirst for knowledge and desire to grow.
  • Ability to build relationships with credit union members and teammates.
  • Willingness to make outbound followup calls to credit union members.
  • Ability to change in daily tasks, procedures, and workspace.
  • High school diploma or equivalent
  • Computer experience, including ability to type documentation while listening and engaging.
- __________________________________


Overview:


UNIFY Financial Credit Union is one of the nation's
largest 100 credit unions with a reputation for being financially sound and growth-oriented. We're expanding rapidly to meet the needs of a growing member base. At UNIFY, our team members work together to strive toward a common goal, "providing superior service to our members." In doing so, we promote a culture
where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful


Summary:

The Member Service Specialist is a key branch team member that will perform both service and sales activities.


MSS's will identify opportunities and take actions to expand our memberships, shares and consumer loan growth, through outbound calling, profiling members and generating internal referrals.

MSS's will also enhance existing relationships with credit union members in the branch by identifying financial needs and recommending convenient, efficient, and thoughtful financial solutions.

This role will assist our members with products, including Consumer loans, general inquiries, recommending self-service technologies, and processing standard credit union transactions such as deposits and check cashing as needed.


Essential Duties & Responsibilities:


  • Responds to new and existing member inquiries, facilitates opening of accounts and recommends related Credit Union products and services based on a financial needs analysis.
  • Manage assigned member base and proactively uncover additional financial needs through referrals and outbound teleconsulting.
  • Proactively seeks, develops and maintains new business through outbound calling, internal referrals, interviews with new and existing members, and service calls to prospective employer groups; resulting in membership growth, shares, consumer loans.
  • Records daily quality conversations with members and creates new member profiles. Inputs new membership accounts accurately and efficiently using established Credit Union policies and procedures. Maintains profiles to meet members' future needs by conducting financial needs analysis.
  • Implements, supports, and monitors product campaigns at branches. Ensures Branch goals are met, anticipates obstacles, and strong strategy methods to optimize results.
  • Assists in the development of best practices and sales strategies by participating in training calls, conference calls, and other in branch meetings. Communicates this information and educates team members to promote group learning and maximize sales.
  • Develops and maintains relationships with our Investment, Insurance, and Mortgage business partners to maximize referral opportunities and achieve sales and service standards.
  • May conduct informal sales presentations to new and existing Select Employer Groups and Coop groups to generate business.
  • Processes member transactions e.g. receiving and disbursing funds, p
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