Customer Service Representative - Pewaukee, United States - Badgerland Supply Inc

Badgerland Supply Inc Pewaukee, United States

1 week ago

Description

** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO05767 Showing 1 location **Job Details**

**Description**

*GMS is the leading North American distributor of gypsum wallboard, acoustical ceiling products, and other specialty building materials. Founded in 1971, GMS now operates a network of more than 250 distribution centers nationwide. For more information about GMS, visit* *or any one of our subsidiary company websites.*

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

Ensure over the phone, face to face and written communication with customers represents the companys culture, values and practices

Greet customers warmly and determine problems, orders or other reason for calling

Take orders at the sales counter and over the phone

Complete sales orders and tender cash sales

Ability to use company computer system to enter orders

Develop product knowledge to assist customers with purchases

Building relationships with customers

Ensure showroom is clean and properly stocked

Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports

Ability to ascertain when to pass on a customers questions to appropriate sales staff for additional product and sales information

**QUALIFICATIONS:**

**Education/Licensing/Experience Requirements:**

High school diploma or GED required

Two (2) or four (4) year degree preferred

**Other Competencies:**

Ability to self-manage, show initiative and be proactive

Be comfortable meeting the public

Communicate professionally, both verbally and in writing, to coworkers, customers, and vendors

Must be a team player, demonstrate attention to detail and have good organizational skills

Exceptional computer skills

Bilingual a plus: English and Spanish

**PHYSICAL DEMANDS:**

Must be able to remain in a stationary position 50% of shift

Occasionally, will move about inside the office to access files, office machinery, etc.

Must be able to operate basic office machinery

Constantly working in an office environment

**MENTAL DEMANDS:**

Must be able to problem solve and prioritize tasks

Must be able to manage stress depending on tasks

Must be able to multitask

Must be able to receive and analyze information

Must be able to quickly communicate solutions if problems occur

Must be able to demonstrate a high degree of sound judgement

**COMPANY BENEFITS:**

401k retirement plan

Paid holidays and vacation days

This job description is subject to change at any time.

*Launch your career with a national building materials distributor and discover opportunities for growth and advancement. Our people have the independence and authority to make a difference. We invest in relationships, and every person is important. Our highest priority is serving others. We passionately pursue a safe work environment along with a relentless focus on operational excellence. We believe you can never go wrong doing the right thing.*

**EQUAL OPPORTUNITY EMPLOYER**

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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