Technical Support - Andes, United States - Spino Inc

Spino Inc

Verified Company

Andes, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Job Title:
Technical Platform Support Specialist

Fulltime Role

Location:
NYC

Hybrid/Onsite

Responsibilities:

Provide daily support to customers; answer questions, triage bug reports, and escalate tickets with a concise set of reproduction steps that accelerates the timetoresolution
Be wellversed in existing systems and understand the implications of changing business requirements and consumer behaviors
Manage customer relationships to support product updates and maintain client standards of quality
Understand markets, competition, and user requirements in depth
Analyze and optimize our tools, documentation, and processes to improve and help scale team and company operations
Develop solutions to problems by collaborating as needed across regions, product areas, and functions
Learn, analyze, and anticipate customer needs to drive decisionmaking and identify new opportunities

Experiences/Skills/Qualifications:

Prior experience with technical support, B2B and SaaS/PaaS experience is preferred
Knowledge of CTV / OTT advertising a plus
Familiar with technical writing able to effectively communicate troubleshooting and navigation steps for websites
Strong attention to detail and exceptional organizational skills
Exhibits an investigative mindset and high aptitude for learning
Able to prioritize and manage multiple projects at once while maintaining strategic alignment crossfunctionally
Strong presentation and written communication skills
Strong project management skills with a proven track record of setting and delivering on expectations and commitments
Knowledge of video streaming and ad serving ecosystem, advertising demand side platforms, data management platforms

Pay:
$40, $50,000.00 per year

Benefits: