- Develop and execute a comprehensive automation roadmap aligned with business objectives.
- Collaborate with cross-functional teams to identify automation opportunities and prioritize initiatives.
- Define KPIs and success metrics for automation projects.
- Daily supervision and coordination of team members to ensure optimum levels of productivity and accuracy.
- Design and implement new features, enhancing user experiences and driving customer satisfaction through collaboration with system developers.
- Ensure seamless integration of Chatbot/Voicebot into existing customer journey.
- Evaluate internal workflows and identify areas for process improvement.
- Lead the design and implementation of automated processes for contact center operations.
- Champion a culture of continuous improvement and digital transformation.
- Bachelor's or Master's degree in Engineering, Computer Science, Business, or related field
- Proven experience in automation project management and implementation
- Proficiency in SQL, Excel, and CRM Systems (Salesforce preferred)
- Experience with modern programming languages (Python, C++, Java, etc.)
- Excellent communication and leadership skills
- REQUIRED : Bilingual: English and Korean (written & verbal)
- Ability to identify obstacles and escalate appropriately.
- Ability to carry out tasks in time frame and follow through to completion.
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Automation Solutions Manager - Huntsville, United States - LG electronics
Description
LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as Bilingual Automation Solutions Manager located in Huntsville, AL. This is an onsite position.
What we can offer you:
Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach
POSITION SUMMARY:
The Automation Solutions Manager will play a pivotal role in shaping the future of our organization. You will lead a talented team of experts, driving the development and implementation of automation strategies across various domains. Your focus will be on enhancing customer experiences through Chatbot and Voicebot, optimizing internal workflows and leveraging technology to achieve operational excellence.
KEY RESPONSIBILITIES:
Strategic Leadership
Chatbot / Voicebot
Internal Process Digitalization
EDUCATION/EXPERIENCE:
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
